Incident management and on-call · November 2026 Edition
incident.io vs PagerDuty
Eleven of fourteen models named incident.io first on the direct prompt; two named PagerDuty. Both were named by all fourteen models and incident.io carries 66 labels and PagerDuty 70, so the shares are not directly comparable.
Named in one category this edition.
Named in four categories this edition.
First-choice share47%25%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate3%21%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 13; printed, not drawn.
Labels6670A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, incident.io reading right to left. Rank and label count are printed, not drawn.Rootly was named alongside these two in nine of the fourteen direct answers. incident.io vs Rootly · incident.io vs FireHydrant · incident.io vs Squadcast
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
incident.ioFirst choices, of fourteen modelsPagerDuty
Direct1122 against PagerDuty
Paraphrase662 against PagerDuty
Comparative510
Budget-constrained843 against PagerDuty
Scale-constrained221 against PagerDuty
Negative302 against incident.io · 7 against PagerDuty
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, incident.io and PagerDuty were named in the same answer 168 times, of the 180 answers naming incident.io and the 229 naming PagerDuty. In those answers PagerDuty took the first choice fifty-one times and incident.io sixty-three.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where incident.io and PagerDuty stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | | |
incident.io PagerDuty first choice named as an alternative argued againstblank: not namedEach cell is one answer, incident.io on the left and PagerDuty on the right.The direct prompt
The plain question, one answer per model, grouped by where incident.io and PagerDuty stood in it.
incident.io first, PagerDuty an alternative
11 of 14 modelsPagerDuty was named in the answer but not as the choice, or not at all.Gemini 3.5 Flashincident.io alternatives: FireHydrant, Jira Service Management, Rootly
Grok 4.20Rootly, incident.io alternatives: Freshservice, Jira Service Management, PagerDuty
Mistral Smallincident.io
DeepSeek V4 Flashincident.io alternatives: FireHydrant, PagerDuty, Rootly, Squadcast
Llama 4 Maverickincident.io alternatives: Freshservice, PagerDuty, Squadcast
Qwen 3.7 Flashincident.io alternatives: Opsgenie, PagerDuty
Kimi K2incident.io alternatives: FireHydrant, PagerDuty, Rootly
GLM 4.7 FlashXincident.io alternatives: Jira Service Management, PagerDuty, ServiceNow ITSM
MiniMax M2.5incident.io alternatives: FireHydrant, Rootly
GPT-6 Lunaincident.io alternatives: PagerDuty, Rootly
Muse Glimmer 30Bincident.io alternatives: All Quiet, FireHydrant, OnPage, PagerDuty, Rootly, SolarWinds IT Incident Response, formerly Squadcast, Zenduty
PagerDuty first, incident.io an alternative
2 of 14 modelsincident.io was named in the answer but not as the choice, or not at all.GPT-5.4 miniPagerDuty alternatives: FireHydrant, Jira Service Management, Rootly, xMatters
Perplexity SonarPagerDuty alternatives: Better Stack, Freshservice, Jira Service Management, Squadcast, incident.io
Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Zenduty alternatives: Freshservice, Jira Service Management, Rootly, Squadcast
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
incident.io leads by twenty-one points.
incident.io39%#1 of 14PagerDuty18%#2 of 14Mid-marketThe figures above
incident.io leads by twenty-three points.
incident.io47%#1 of 13PagerDuty25%#2 of 13Enterprise
The order flips: PagerDuty leads at enterprise.
PagerDuty53%#1 of 12incident.io18%#2 of 12What the models said about incident.io
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“G2 reviews for incident.io mention setup complexity and limited status-page flexibility in some cases.” GPT-5.4 mini · negative prompt · soft negative
“Slack-centered coordination can be insufficient when Slack or identity systems are unavailable.” Perplexity Sonar · negative prompt · soft negative
“incident.io: A Slack-native platform that eliminates the "coordination tax" through automated channel creation, timeline capture, and AI-powered post-mortems.” Llama 4 Maverick · negative prompt · first choice
“For a small team with limited budget and Slack as a core communication tool: Incident.io (free tier) or Rootly (free tier).” GLM 4.7 FlashX · budget prompt · first choice
“For SRE & Slack-Native Engineering Teams: Look at modern workflow platforms like incident.io, Rootly, or All Quiet.” Gemini 3.5 Flash · negative prompt · first choice
What the models said about PagerDuty
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Avoid or be very cautious with: Opsgenie (end-of-life), PagerDuty (cost/complexity issues)” Kimi K2 · negative prompt · hard negative
“PagerDuty can get expensive quickly for mid-market budgets... many mid-market teams end up layering incident.io on top of PagerDuty, paying twice.” Gemini 3.5 Flash · direct prompt · soft negative
“PagerDuty's current pricing lists separate plans and paid-ons; get a quote based on your real seat, event, and feature needs before committing.” GPT-6 Luna · negative prompt · soft negative
“Choose PagerDuty if your culture is highly operational, you have distinct IT and Engineering teams, and you need rigorous compliance and audit trails.” Qwen 3.7 Flash · scale prompt · first choice
“PagerDuty is widely considered the industry leader in on-call management. It is the go-to tool for alerting, scheduling, and escalation.” GLM 4.7 FlashX · comparative prompt · first choice
“PagerDuty (free plan available) and All Quiet ($4.99/user/month) are the top recommendations for companies with limited budgets” Mistral Small · budget prompt · first choice
Also compared
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.