Index › GTM › Products › Respond.io · November 2026 Edition
3 categories · Ranked

Respond.io

Respond.io is a customer messaging platform that combines a multi-channel shared inbox with omnichannel routing automation · respond.io ↗

#6Best rank (mid-market)
12/14Models named it
4First choices
3Warnings
November 2026 Edition · all company sizes counted.
Ranked inSMS and WhatsApp marketing platforms #6 mid-marketConversational marketing platforms #87Mobile marketing and push #58
What AI models recommend in SMS & WhatsApp

Read the same way at every company size.

The standing depends on who is buying. Every model is asked the same questions for each company size.

Why models recommend it

“### 1. Respond.io ... Best For: Conversational B2B sales, lead qualification, and team collaboration.”Gemini 3.5 Flash · Paraphrase question · first choice
“For WhatsApp: folk CRM or Respond.io are excellent”Mistral Small · Paraphrase question · first choice
“Ratings: Highly recommended for scalability.”Grok 4.20 · Comparative question · first choice
“Top Recommendation: Wati or Respond.io”GLM 4.7 FlashX · Paraphrase question · first choice

What gives them pause

“Trustpilot shows Legacy Software Ltd. is rated "Poor" with 2.4 / 5 on Trustpilot”Muse Glimmer 30B · Negative question · warning

Also on the shortlist

The products named in the same answers as Respond.io, over the 41 answers that named it, and how often each was the first choice instead.

What the models named instead of Respond.io →

A side-by-side page exists where both products are among a category's top eight.

At a glance

Stated on Respond.io's own site, not checked by Gane.

For
businesses
Price stated
Pricing
Starting price
79
Free plan or trial
Start Free Trial
Certifications
ISO 27001, GDPR
Customers named
Lamarsa Coffee, Sport Center Los Naranjos, Praga Medica, Sleek, Srikandi, Kleta, Petloy, Hmlet
Visit respond.io ↗

How this is measured

Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.

Gane sells AI visibility software. No company can pay to change a result.

Read the method →

Sources returned with these answers

The sites and pages the answers that named Respond.io came back with. A fact about retrieval, not a cause of the answer.

Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 39 of the 41 answers that named Respond.io and are not a share of its labels.

Domains cited

g2.com22
softwareadvice.com16
socialintents.com15
cloudtalk.io12
respond.ioIts own site12
braze.com11
plivo.com10
doubletick.io8
insiderone.com8
brevo.com7

109 of the 121 domain citations in answers naming Respond.io came from a third party's page.

Pages cited

Pages are listed as the models cited them.

By model

How each model answered on Respond.io across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ModelFirst choiceAlternativeMentionWarningLabels
Claude Haiku 4.501102
GPT-5.4 mini00000
Gemini 3.5 Flash11002
Perplexity Sonar01001
Grok 4.2010102
Mistral Small10102
DeepSeek V4 Flash01001
Llama 4 Maverick00000
Qwen 3.7 Flash01001
Kimi K200101
GLM 4.7 FlashX10102
MiniMax M2.501102
GPT-6 Luna02002
Muse Glimmer 30B02013

What it publishes

Addresses on respond.io
12,800
subdomains included
Content
2,409
counted in the table below
Documentation
1,649
Product · Integration
0 · 252
KindPagesLast 90 days2025-10 to 2026-09LatestCategories named
Blog1,695202026-09-29CRM
Case study288undated
Report or ebook18062026-09-28CRM
Comparison17432026-09-28
News or press4202018-10-01
Glossary or explainer1802026-05-28
Conference or event602018-09-07
Template or tool6undated

Most recent

How it is countedHide how it is counted

Every page respond.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (67); 0 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.