Autotask
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
BigTime PSA is first at 22%.
Kantata is first at 28%.
Kantata is first at 50%.
Why models recommend it
“Autotask and BigTime are solid choices if you need more robust integrations and scalability”Mistral Small · Budget-constrained question · alternative
“MSPs need ConnectWise or Autotask for ticketing + recurring billing”DeepSeek V4 Flash · Comparative question · alternative
What gives them pause
“note reviewer complaints about interface/responsiveness limitations, thin reporting, missing real-time messaging, and limited Linux support”GPT-5.4 mini · Negative question · warning
“MSP platforms such as ConnectWise PSA and Autotask are centered on tickets...not primarily consulting-project staffing and billing.”GPT-6 Luna · Comparative question · warning
“Autotask or ConnectWise PSA outside IT/MSP environments. ... may be a poor fit for agencies, consultancies, or other non-IT firms.”Perplexity Sonar · Negative question · warning
“Be cautious if you run a consulting firm or agency rather than a managed service provider.”GPT-6 Luna · Negative question · warning
Also on the shortlist
The products named in the same answers as Autotask, over the 33 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 25 | 3 | View → | |
| 24 | 2 | View → | |
| 17 | 2 | View → | |
| 15 | 3 | View → | |
| 13 | 1 | View → | |
| 12 | 1 | View → | |
| 11 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 8 | 0 | View → |
What the models named instead of Autotask →
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 32 of the 33 answers that named Autotask and are not a share of its labels.
Domains cited
No domain is on file for Autotask, so its own site is not marked.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 2 | 2 |
| Muse Glimmer 30B | 0 | 0 | 1 | 1 | 2 |