Communications APIs · RankedSendbird
Sendbird is a chat and in-app messaging platform that lets teams build messaging and customer communication features into their applications through SDKs and APIs · sendbird.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Twilio is first at 39%.
Twilio is first at 46%. 0 of 14 models made it the first choice when asked directly.
Twilio is first at 60%.
Why models recommend it
“a strong choice for those who want a clean API paired with clear education around the chat API vs chat SDK distinction”Claude Haiku 4.5 · Direct question · alternative
“Other platforms like Sendbird and Authkey are also noted for specific omnichannel or enterprise-focused needs”Mistral Small · Direct question · alternative
“Better suited than a traditional CPaaS when product chat, moderation, threads, and messaging UX are central.”Perplexity Sonar · Direct question · alternative
“Better suited to in-product conversations than external SMS/voice infrastructure”Perplexity Sonar · Comparative question · alternative
What gives them pause
“Security concerns have been noted regarding default configuration”Claude Haiku 4.5 · Negative question · warning
Also on the shortlist
The products named in the same answers as Sendbird, over the 41 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 40 | 23 | View → | |
| 25 | 1 | View → | |
| 24 | 3 | View → | |
| 20 | 2 | View → | |
| 16 | 0 | View → | |
| 16 | 0 | View → | |
| 9 | 0 | View → | |
| 7 | 0 | View → | |
| 6 | 1 | View → | |
| 6 | 0 | View → |
What the models named instead of Sendbird →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Sendbird's own site, not checked by Gane.
- For
- enterprise
- Price stated
- Free; Starter 5K $349 /month billed annually, or $399/month billed monthly; Pro 5K $499 /month billed annually, or $599/month billed monthly; Enterprise custom pricing for millions of MAU
- Starting price
- Free
- Free plan or trial
- Free trial
- Certifications
- SOC 2, ISO 27001, GDPR, HIPAA
- Hosting
- Oregon (USA), North Virginia (USA), central Canada, Frankfurt (Germany), Mumbai (India), Seoul (South Korea), Singapore, Tokyo (Japan)
- Customers named
- Virgin Mobile, Ahold Delhaize, Glovo, Transcarent (formerly Accolade), Porter, Redfin, Virgin Mobile UAE, Maya
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 40 of the 41 answers that named Sendbird and are not a share of its labels.
Domains cited
108 of the 137 domain citations in answers naming Sendbird came from a third party's page. Sixteen were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 1 | 3 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 652 | 0 | 2026-03-31 | ||
| Report or ebook | 215 | undated | |||
| Glossary or explainer | 182 | 0 | 2025-06-05 | ||
| Webinar or virtual event | 67 | 0 | 2025-10-27 | ||
| Comparison | 54 | 0 | 2026-03-23 | ||
| Conference or event | 27 | 0 | 2025-10-01 | ||
| News or press | 10 | undated | |||
| Case study | 7 | undated | |||
| Podcast or video | 7 | 0 | 2026-03-09 | ||
| Template or tool | 1 | undated |
Most recent
- 2026-03-31Delight ai the next chapter of sendbird blog
- 2026-03-31For you conversations blog
- 2026-03-31Connection starts with omnipresence blog
- 2026-03-31Introducing agent memory platform blog
- 2026-03-23Ai agent vs chatbot comparison
- 2026-03-16Introducing Trust OS: The Foundation for Responsible AI Agents blog
Events in person
- October 28, 2025CX Connections MinneapolisStock & Bond MN, Minneapolis · hosted
As the event pages on sendbird.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page sendbird.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.