In-app messaging and customer communications · Named, not rankedMatrix
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Matrix has 4.
Why models recommend it
“Safer alternatives: Consider self-hosted/open-source options like Matrix, SimpleX (no user IDs, strong privacy by design)”Grok 4.20 · Negative question · alternative
“Open‑source decentralized communication protocol with self‑hosted servers.”GLM 4.7 FlashX · Comparative question · alternative
“Signal (if self-hosted), Matrix/Element”Kimi K2 · Negative question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Matrix, over the 7 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 6 | 3 | View → | |
| 6 | 1 | View → | |
| 4 | 2 | View → | |
| 4 | 0 | View → | |
| 3 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Matrix's own site, not checked by Gane.
- For
- customers, partners, and employees
- Price stated
- Unlimited users · No per-seat pricing · No per-resolution fees
- Starting price
- 0
- Free plan or trial
- Start Free
- Integrations
- 1000
- Customers named
- Salesforce
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 6 of the 7 answers that named Matrix and are not a share of its labels.
Domains cited
Thirty of the thirty domain citations in answers naming Matrix came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 122 | 6 | 2026-08-29 | ||
| Comparison | 41 | 3 | 2026-08-25 | ||
| Case study | 15 | undated | |||
| Template or tool | 2 | 0 | 2025-08-18 | ||
| Glossary or explainer | 1 | 1 | 2026-08-06 |
Most recent
- 2026-08-29Product adoption metrics that predict renewal blog
- 2026-08-25Customer operations team structure blog
- 2026-08-25Digital customer success automation guide blog
- 2026-08-25Gross revenue retention vs net retention comparison
- 2026-08-17Customer success team structure blog
- 2026-08-11Customer success metrics that matter blog
How it is countedHide how it is counted
Every page matrixflows.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.