PolyAI vs ElevenLabs
Zero of fourteen models named PolyAI first on the direct prompt; zero named ElevenLabs. PolyAI was named by twelve of the fourteen models and ElevenLabs by eleven and PolyAI carries 24 labels and ElevenLabs 20, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI voice agents page.
By framing
PolyAIFirst choices, of fourteen modelsElevenLabs
Across every category in the November 2026 Edition, PolyAI and ElevenLabs were named in the same answer seventeen times, of the 59 answers naming PolyAI and the 41 naming ElevenLabs. In those answers ElevenLabs took the first choice zero times and PolyAI zero.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | | | | |||
| Grok 4.20 | | | | | | |
| Mistral Small | ||||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | ||||||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | ||||||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | |
PolyAI ElevenLabs first choice named as an alternative argued againstblank: not namedEach cell is one answer, PolyAI on the left and ElevenLabs on the right.The direct prompt
Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
12 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
ElevenLabs2%#10 of 11PolyAI0%#– of 11PolyAI2%#5 of 8ElevenLabs2%#6 of 8PolyAI13%#2 of 12ElevenLabs2%#– of 12What the models said about PolyAI
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Avoid enterprise-heavy options like PolyAI or Cognigy unless your needs are highly regulated” Grok 4.20 · direct prompt · hard negative
“Avoid for Mid-Sized B2B: PolyAI — Excellent but built for enterprise contact centers” Kimi K2 · paraphrase prompt · hard negative
“avoid enterprise-heavy solutions like PolyAI (~$150K/year)” MiniMax M2.5 · direct prompt · hard negative
“PolyAI — strong for enterprise call centers with complex routing and handoff” DeepSeek V4 Flash · scale prompt · first choice
“PolyAI if you're closer to enterprise scale and need broader contact-center or omnichannel capabilities” GPT-6 Luna · direct prompt · alternative
“PolyAI is stronger if you want a more managed enterprise-grade inbound voice automation experience” GPT-5.4 mini · paraphrase prompt · alternative
What the models said about ElevenLabs
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“basic ones like ElevenLabs/Goodcall (better for very small teams or voice quality focus only)” Grok 4.20 · paraphrase prompt · hard negative
“Avoid or audit heavily for any use involving real people's voices.” Grok 4.20 · negative prompt · hard negative
“users praise ease of use, but recurring complaints mention expensive pricing, non-carryover credits, and pronunciation issues” GPT-5.4 mini · negative prompt · soft negative
“I'd recommend starting with Quo Sona or ElevenLabs (both have free tiers)” MiniMax M2.5 · budget prompt · first choice
“ElevenLabs is attractive, but it's not always the cheapest once you include LLM costs and telephony” GPT-5.4 mini · budget prompt · alternative
“Best if voice quality and multilingual experience are central: ElevenLabs” GPT-5.4 mini · direct prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.