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AI voice agents · November 2026 Edition

Synthflow vs ElevenLabs

One of fourteen models named Synthflow first on the direct prompt; zero named ElevenLabs. Synthflow was named by twelve of the fourteen models and ElevenLabs by eleven and Synthflow carries 36 labels and ElevenLabs 20, so the shares are not directly comparable.

Synthflow

accepted challenger

Named in one category this edition.

ElevenLabs

criticized challenger

Named in one category this edition.

First-choice share4%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate17%30%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#6A position in a field of 8; printed, not drawn.
Labels3620A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Synthflow reading right to left. Rank and label count are printed, not drawn.Retell AI was named alongside these two in eleven of the fourteen direct answers. CloudTalk vs Synthflow · CloudTalk vs ElevenLabs · Retell AI vs Synthflow

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI voice agents page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
SynthflowFirst choices, of fourteen modelsElevenLabs
Direct101 against Synthflow
Paraphrase001 against Synthflow · 1 against ElevenLabs
Comparative00
Budget-constrained11
Scale-constrained00
Negative004 against Synthflow · 5 against ElevenLabs
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, Synthflow and ElevenLabs were named in the same answer twenty-four times, of the 100 answers naming Synthflow and the 41 naming ElevenLabs. In those answers ElevenLabs took the first choice one time and Synthflow four.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Synthflow and ElevenLabs stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Synthflow ElevenLabs first choice named as an alternative argued againstblank: not namedEach cell is one answer, Synthflow on the left and ElevenLabs on the right.

The direct prompt

The plain question, one answer per model, grouped by where Synthflow and ElevenLabs stood in it.

Synthflow first, ElevenLabs not the choice

1 of 14 modelsElevenLabs was named in the answer but not as the choice, or not at all.
Mistral SmallKore.ai, Synthflow alternatives: Girikon AI

Neither was the first choice, one was named

7 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Aloware, CloudTalk alternatives: ElevenLabs Agents, Retell AI, Synthflow, Vapi
GPT-5.4 miniTalkdesk alternatives: ElevenLabs, Genesys Cloud CX, OpenAI Presence, Vapi
DeepSeek V4 FlashCloudTalk alternatives: ElevenLabs Conversational AI, JustCall, Retell AI, Synthflow, Vapi
Kimi K2Retell AI alternatives: CloudTalk, Synthflow
GLM 4.7 FlashXRetell AI alternatives: Aircall, CloudTalk, Synthflow, Vapi
MiniMax M2.5CloudTalk, Five9 alternatives: Retell AI, Synthflow
GPT-6 LunaRetell AI alternatives: PolyAI, Synthflow, Vapi

Neither was named

6 of 14 modelsThe answer made no first choice from these two in this category.
Gemini 3.5 FlashRetell AI alternatives: Regal.io, Sierra, Synthflow AI, Vapi
Perplexity SonarCloudTalk alternatives: Retell AI
Grok 4.20CloudTalk alternatives: Retell AI, Vapi
Llama 4 MaverickCloudTalk
Qwen 3.7 FlashCloudTalk alternatives: Cresta, Microsoft Copilot Studio, Retell AI, Synthflow AI, Vapi
Muse Glimmer 30BCloudTalk alternatives: Nextiva XBert, Retell AI, Vapi

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Synthflow leads by four points.
Synthflow6%#5 of 11
ElevenLabs2%#10 of 11
The full small business standing →
Mid-marketThe figures above
Synthflow leads by two points.
Synthflow4%#4 of 8
ElevenLabs2%#6 of 8
The full mid-market standing →
Enterprise
Synthflow leads by seventeen points.
Synthflow19%#1 of 12
ElevenLabs2%#– of 12
The full enterprise standing →

What the models said about Synthflow

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Mistral Small warns that Synthflow may not scale well for call volumes exceeding 5,000 calls per month.” Llama 4 Maverick · negative prompt · hard negative
“Avoid if you're running high call volumes on a tight budget.” Mistral Small · negative prompt · hard negative
“Synthflow, Cognigy, Kore.ai etc. are better for larger enterprise governance needs and longer implementations.” Muse Glimmer 30B · direct prompt · soft negative
“For a company with a limited budget, Synthflow is likely the best overall choice” Perplexity Sonar · budget prompt · first choice
“Kore.ai and Synthflow are the best options” Mistral Small · direct prompt · first choice
“Synthflow is ideal for mid-size and enterprise contact centers that want a managed, no-code rollout.” Claude Haiku 4.5 · direct prompt · alternative

What the models said about ElevenLabs

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“basic ones like ElevenLabs/Goodcall (better for very small teams or voice quality focus only)” Grok 4.20 · paraphrase prompt · hard negative
“Avoid or audit heavily for any use involving real people's voices.” Grok 4.20 · negative prompt · hard negative
“users praise ease of use, but recurring complaints mention expensive pricing, non-carryover credits, and pronunciation issues” GPT-5.4 mini · negative prompt · soft negative
“I'd recommend starting with Quo Sona or ElevenLabs (both have free tiers)” MiniMax M2.5 · budget prompt · first choice
“ElevenLabs is attractive, but it's not always the cheapest once you include LLM costs and telephony” GPT-5.4 mini · budget prompt · alternative
“Best if voice quality and multilingual experience are central: ElevenLabs” GPT-5.4 mini · direct prompt · alternative
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.