# Zscaler Zero Trust Exchange: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 61 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/zscaler-zero-trust-exchange

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [SASE platforms](https://www.gane.ai/index/it/network/sase-platforms/index.md) | 2% | 7 | 37% | 59 |
| [Zero trust network access](https://www.gane.ai/index/it/network/zero-trust-network-access/index.md) | 0% | 21 | 0% | 2 |

## What the models said for it

- "1 | Zscaler Zero Trust Exchange (ZP) / Zscaler Private Access | Cloud-native | SASE (full SASE bundle)" (GLM 4.7 FlashX, ZTNA)
- "Choose Zscaler if your priority is zero-trust security and eliminating direct internet access completely." (Qwen 3.7 Flash, SASE)
- "Zscaler leads with a 21% market share... Zscaler, Palo Alto, and Cato are the clear leaders" (Mistral Small, SASE)
- "Zscaler Zero Trust Exchange and Cisco Secure Connect are the top choices" (Mistral Small, SASE)

## And against it

- "has a high negative share on the IT AI Recommendation Index, with 62% of labels being negative, and has been known to have outages and latency issues" (Llama 4 Maverick, SASE)
- "Avoid Zscaler unless you're scaling toward enterprise (it's often overkill and pricier for mid-market)." (Grok 4.20, SASE)
- "What to Avoid on a Budget ... Zscaler | Typically $6–$10+/user at minimum; enterprise-focused" (Kimi K2, SASE)
- "Zscaler — Enterprise-focused; strong security but higher cost and complexity than needed" (Kimi K2, SASE)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 1 | 0 | 4 |
| GPT-5.4 mini | 1 | 2 | 0 | 1 | 4 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 5 | 6 |
| Perplexity Sonar | 1 | 1 | 0 | 2 | 4 |
| Grok 4.20 | 0 | 2 | 1 | 3 | 6 |
| Mistral Small | 2 | 1 | 1 | 1 | 5 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 2 | 4 |
| Llama 4 Maverick | 0 | 0 | 2 | 1 | 3 |
| Qwen 3.7 Flash | 1 | 2 | 0 | 0 | 3 |
| Kimi K2 | 0 | 1 | 0 | 4 | 5 |
| GLM 4.7 FlashX | 1 | 2 | 1 | 1 | 5 |
| MiniMax M2.5 | 0 | 3 | 2 | 0 | 5 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 1 | 0 | 2 | 2 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zscaler Zero Trust Exchange, from 169 of the 184 answers that named it (only the models that return a source list).

### Domains cited

- sase.cloud: 81
- fortinet.com: 66
- cloudflare.com: 62
- netify.co.uk: 60
- g2.com: 54
- viewpointanalysis.com: 50
- dope.security: 39
- thenetworkdna.com: 36
- zscaler.com: 33 (its own site)
- techrepublic.com: 31

### Pages cited

- https://sase.cloud/vendors: 52
- https://viewpointanalysis.com/post/sase-software-options-2026: 50
- https://dope.security/post/sase-vendors-2026: 36
- https://thenetworkdna.com/2026/04/top-5-sase-solution-providers-with.html: 36
- https://netify.co.uk/insights/who-are-the-best-rated-sase-vendors: 34
- https://techrepublic.com/article/secure-access-service-edge-platforms: 30
- https://fortinet.com/resources/articles/top-sase-vendors: 26
- https://cloudsek.com/knowledge-base/sase-solutions: 24

## In its own words

What Zscaler Zero Trust Exchange's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: allows you to establish a connection between your Exchange server and Zscaler's cutting-edge Data Loss Prevention (DLP) tools to prevent the exfiltration of sensitive data in outbound emails sent to external domains. (https://help.zscaler.com/zia/configuring-microsoft-exchange-zscaler-outbound-email-dlp)

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.