# Zoom Workplace: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 82 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/zoom-workplace

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Video conferencing](https://www.gane.ai/index/it/operations/video-conferencing/index.md) | 60% | 1 | 22% | 76 |
| [Business phone systems](https://www.gane.ai/index/it/operations/business-phone-systems/index.md) | 0% | 17 | 0% | 6 |

## What the models said for it

- "Choose Zoom if you want an easy, reliable standalone video platform for external clients, webinars, and mixed tech environments." (Gemini 3.5 Flash, Video conferencing)
- "The household name in video conferencing... It's often the default choice because almost everyone already knows how to use it." (Qwen 3.7 Flash, Video conferencing)
- "Choose Zoom if: You need the best meeting experience, host large webinars, or have participants with varying internet quality" (Kimi K2, Video conferencing)
- "Zoom is best for external client and partner meetings due to its low-friction guest access and broad device support." (Claude Haiku 4.5, Video conferencing)

## And against it

- "Avoid or be cautious with Zoom due to its history of misleading encryption claims and high number of data requests." (Mistral Small, Video conferencing)
- "Shares personal information with Facebook"... "Exposure of windows passwords" (Muse Glimmer 30B, Video conferencing)
- "Zoom for highly sensitive or public-sector meetings. Zoom has had recurring security vulnerabilities, and its standard meetings are not end-to-end encrypted" (Perplexity Sonar, Video conferencing)
- "Zoom has made massive security improvements, but if you deal with sensitive data, ensure End-to-End Encryption (E2EE) is manually enabled" (Gemini 3.5 Flash, Video conferencing)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 0 | 1 | 1 | 5 |
| GPT-5.4 mini | 3 | 1 | 2 | 0 | 6 |
| Gemini 3.5 Flash | 3 | 1 | 1 | 2 | 7 |
| Perplexity Sonar | 3 | 1 | 0 | 1 | 5 |
| Grok 4.20 | 3 | 2 | 1 | 1 | 7 |
| Mistral Small | 3 | 0 | 2 | 1 | 6 |
| DeepSeek V4 Flash | 3 | 0 | 2 | 2 | 7 |
| Llama 4 Maverick | 2 | 0 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 3 | 1 | 0 | 3 | 7 |
| Kimi K2 | 3 | 2 | 0 | 1 | 6 |
| GLM 4.7 FlashX | 3 | 2 | 0 | 1 | 6 |
| MiniMax M2.5 | 1 | 2 | 2 | 1 | 6 |
| GPT-6 Luna | 3 | 0 | 0 | 2 | 5 |
| Muse Glimmer 30B | 4 | 0 | 1 | 1 | 6 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zoom Workplace, from 194 of the 239 answers that named it (only the models that return a source list).

### Domains cited

- forbes.com: 76
- computerworld.com: 52
- g2.com: 44
- getvoip.com: 44
- pcmag.com: 38
- toolradar.com: 36
- zoom.com: 36 (its own site)
- jabra.com: 35
- microsoft.com: 33
- ringcentral.com: 32

### Pages cited

- https://forbes.com/advisor/business/software/best-video-conferencing-software: 69
- https://computerworld.com/article/3606596/enterprise-buyers-guide-how-to-choose-videoconferencing-software.html: 52
- https://getvoip.com/web-conferencing: 40
- https://jabra.com/discover/modern-work/video-conferencing-platforms: 34
- https://fitsmallbusiness.com/best-video-conference-software: 30
- https://pcmag.com/picks/the-best-video-conferencing-software: 27
- https://ringcentral.com/us/en/blog/video-conferencing-software: 23
- https://startups.co.uk/video-conferencing/best-video-conferencing-software-small-business: 23

## In its own words

What Zoom Workplace's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Collaboration tools in an AI-first work platform. (https://zoom.com/)
- Price stated: AI Productivity Suite Basic Limited AI Productivity Suite features included with Workplace Basic. (https://www.zoom.com/en/products/hub)
- Starting price: Free (https://www.zoom.com/en/products/hub)
- Free plan or trial: free or paid Zoom account (https://www.zoom.com/en/products/hub)
- Customers named: Major League Baseball™, TheShareCo, Cricut, Capital One

## What it publishes

Every page zoom.com exposes, read 2026-09-29: 10023 addresses. By kind, pages and the last 90 days:

- blog: 214 pages, 17 in the last 90 days, latest 2026-09-28
- case study: 311 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 2 in the last 90 days, latest 2026-09-18
- conference or event: 6 pages, 0 in the last 90 days, latest undated
- report or ebook: 15 pages, 0 in the last 90 days, latest 2025-11-21
- comparison: 40 pages, 0 in the last 90 days, latest undated
- template or tool: 9 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 3 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-28 blog: Zoom whiteboard visual collaboration https://www.zoom.com/en/blog/zoom-whiteboard-visual-collaboration/
- Recent: 2026-09-28 blog: Stop settling for good enough collaboration https://www.zoom.com/en/blog/stop-settling-for-good-enough-collaboration/
- Recent: 2026-09-25 blog: Privacy security https://www.zoom.com/en/products/ai-assistant/resources/privacy-security/
- Recent: 2026-09-23 blog: Solopreneur 50 docuseries https://www.zoom.com/en/blog/solopreneur-50-docuseries/
- Recent: 2026-09-22 blog: How can i sign a document on my phone for free https://www.zoom.com/en/blog/how-can-i-sign-a-document-on-my-phone-for-free/
- Recent: 2026-09-22 blog: How to sign electronically https://www.zoom.com/en/blog/how-to-sign-electronically/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.