# Zoho Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 3 categories by 4 of 14 models. Page: https://www.gane.ai/index/it/vendors/zoho-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 2% | 22 | 0% | 1 |
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 19 | 0% | 2 |
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 53 | 0% | 1 |

## What the models said for it

- "the "best" AI agent for IT support is generally considered to be Freshservice (by Freshworks) or Zoho Desk" (Qwen 3.7 Flash, AI IT agents)
- "If you need strong omnichannel support, consider Zoho Desk." (Mistral Small, ITSM)
- "Usually one of the lowest-cost options" (GPT-5.4 mini, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zoho Desk, from 34 of the 39 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 14
- gane.ai/index: 14
- capterra.com: 11
- resources.rework.com: 11
- softwareadvice.com: 10
- helpdesk.com: 9
- helply.com: 9
- motadata.com: 9
- clutch.co: 8
- intercom.com: 8

### Pages cited

- https://www.gane.ai/index/it/operations/ai-it-support-agents/smb: 11
- https://capterra.com/resources/best-help-desk-software-small-business: 8
- https://clutch.co/resources/ai-customer-support-software: 8
- https://intercom.com/learning-center/best-help-desk-small-business: 7
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 7
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 7
- https://helply.com/blog/15-best-ai-agents-for-small-business: 6
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 6

## In its own words

What Zoho Desk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Being the industry's first context-aware help desk software (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- For: customer service teams (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- Price stated: The pricing is flexible as well: you can opt to pay monthly or annually. Once you pay, you get to use the full set of features. And if you don't want to pay for a plan, you can use our free version indefinitely. (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- Free plan or trial: use our free version indefinitely; No credit card required. (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- Certifications: SOC 2, GDPR, HIPAA, CCPA
- Hosting: 16 available locations, US
- Customers named: Mitrefinch

## What it publishes

Every page zoho.com exposes, read 2026-09-29: 14035 addresses. By kind, pages and the last 90 days:

- blog: 164 pages, 12 in the last 90 days, latest 2026-09-28
- case study: 196 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 32 pages, 0 in the last 90 days, latest undated
- conference or event: 170 pages, 0 in the last 90 days, latest undated
- report or ebook: 247 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 82 pages, 0 in the last 90 days, latest 2015-12-11
- template or tool: 183 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 35 pages, 0 in the last 90 days, latest 2021-07-15
- podcast or video: 65 pages, 0 in the last 90 days, latest undated
- news or press: 44 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-28 blog: App spotlight kit extension for zoho crm https://www.zoho.com/blog/marketplace/app-spotlight-kit-extension-for-zoho-crm.html
- Recent: 2026-09-28 blog: App spotlight benchmark email for zoho crm https://www.zoho.com/blog/marketplace/app-spotlight-benchmark-email-for-zoho-crm.html
- Recent: 2026-09-25 blog: Pro tips 4 tips to overcome data problems in your crm https://www.zoho.com/blog/marketplace/pro-tips-4-tips-to-overcome-data-problems-in-your-crm.html
- Recent: 2026-09-25 blog: Pdf editor https://www.zoho.com/blog/workplace/pdf-editor.html
- Recent: 2026-09-24 blog: Introducing zoho agentinbox https://www.zoho.com/blog/agentinbox/introducing-zoho-agentinbox.html
- Recent: 2026-09-24 blog: Introducing zoho dap https://www.zoho.com/blog/dap/introducing-zoho-dap.html

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.