# Zoho Assist: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 54 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/zoho-assist

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 27% | 2 | 8% | 53 |
| [Remote monitoring and management](https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md) | 0% | 62 | 100% | 1 |

## What the models said for it

- "If you value a balanced feature set with strong integrations and browser-based admin console: Start with Zoho Assist." (GLM 4.7 FlashX, Remote support)
- "I would recommend Zoho Assist as the primary choice due to its excellent balance of features, pricing, security" (MiniMax M2.5, Remote support)
- "The best remote support tool for a company with a limited budget is Zoho Assist, which starts at $10/technician/mo" (Llama 4 Maverick, Remote support)
- "If you want an affordable, well-reviewed, heavily integrated option for MSP/IT teams → Zoho Assist / Splashtop." (Muse Glimmer 30B, Remote support)

## And against it

- "tools that are considered risky or have been targeted by attackers include: ... Zoho Assist" (Llama 4 Maverick, Remote support)
- "The Culprits: TeamViewer (Home version), AnyDesk, LogMeIn Rescue, and Zoho Assist." (Qwen 3.7 Flash, RMM)
- "Any legitimate tool can be abused—including ... Zoho Assist, RustDesk, Splashtop" (Perplexity Sonar, Remote support)
- "Scammers commonly use legitimate tools like ... Zoho Assist ... to gain access." (GPT-5.4 mini, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 0 | 0 | 3 |
| GPT-5.4 mini | 0 | 2 | 0 | 1 | 3 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 1 | 3 | 0 | 1 | 5 |
| Grok 4.20 | 0 | 4 | 1 | 0 | 5 |
| Mistral Small | 3 | 0 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 1 | 4 | 0 | 1 | 6 |
| Llama 4 Maverick | 1 | 1 | 2 | 1 | 5 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 1 | 3 |
| Kimi K2 | 0 | 4 | 0 | 0 | 4 |
| GLM 4.7 FlashX | 2 | 2 | 0 | 0 | 4 |
| MiniMax M2.5 | 3 | 0 | 0 | 0 | 3 |
| GPT-6 Luna | 1 | 1 | 1 | 0 | 3 |
| Muse Glimmer 30B | 2 | 2 | 0 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zoho Assist, from 131 of the 139 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 97
- softwareadvice.com: 92
- zoho.com: 67 (its own site)
- g2.com: 62
- splashtop.com: 41
- getapp.com: 34
- teamviewer.com: 34
- spotsaas.com: 33
- learn.g2.com: 32
- screenmeet.com: 30

### Pages cited

- https://softwareadvice.com/remote-support: 80
- https://capterra.com/resources/best-remote-support-software-review-analysis: 62
- https://zoho.com/assist/best-remote-desktop-software.html: 44
- https://capterra.com/remote-support-software: 34
- https://g2.com/software/remote-support: 32
- https://spotsaas.com/blog/best-remote-access-software: 29
- https://capterra.com/remote-support-software/s/small-businesses: 28
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html: 23

## In its own words

What Zoho Assist's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Remote support and unattended remote access software. (https://zoho.com/)
- For: Customer support teams; IT support teams (https://www.zoho.com/assist/pricing.html)
- Price stated: Free and affordable editions (https://www.zoho.com/assist/pricing.html)
- Free plan or trial: 15-day free trial. No credit card required. We also offer a FREE PLAN to meet your basic support requirements. (https://www.zoho.com/assist/pricing.html)
- Certifications: GDPR
- Hosting: US, UK, India, Canada, Australia, the UAE, Saudi Arabia
- Customers named: merck, one plus, tata elxi, ola, morris garage, daimler, ather, isuzu

## What it publishes

Every page zoho.com exposes, read 2026-09-29: 14035 addresses. By kind, pages and the last 90 days:

- blog: 164 pages, 12 in the last 90 days, latest 2026-09-28
- case study: 196 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 32 pages, 0 in the last 90 days, latest undated
- conference or event: 170 pages, 0 in the last 90 days, latest undated
- report or ebook: 247 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 82 pages, 0 in the last 90 days, latest 2015-12-11
- template or tool: 183 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 35 pages, 0 in the last 90 days, latest 2021-07-15
- podcast or video: 65 pages, 0 in the last 90 days, latest undated
- news or press: 44 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-28 blog: App spotlight kit extension for zoho crm https://www.zoho.com/blog/marketplace/app-spotlight-kit-extension-for-zoho-crm.html
- Recent: 2026-09-28 blog: App spotlight benchmark email for zoho crm https://www.zoho.com/blog/marketplace/app-spotlight-benchmark-email-for-zoho-crm.html
- Recent: 2026-09-25 blog: Pro tips 4 tips to overcome data problems in your crm https://www.zoho.com/blog/marketplace/pro-tips-4-tips-to-overcome-data-problems-in-your-crm.html
- Recent: 2026-09-25 blog: Pdf editor https://www.zoho.com/blog/workplace/pdf-editor.html
- Recent: 2026-09-24 blog: Introducing zoho agentinbox https://www.zoho.com/blog/agentinbox/introducing-zoho-agentinbox.html
- Recent: 2026-09-24 blog: Introducing zoho dap https://www.zoho.com/blog/dap/introducing-zoho-dap.html

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.