# Zendesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 3 categories by 5 of 14 models. Page: https://www.gane.ai/index/it/vendors/zendesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT asset management](https://www.gane.ai/index/it/operations/it-asset-management/index.md) | 0% | 110 | 67% | 3 |
| [Incident management and on-call](https://www.gane.ai/index/it/operations/incident-management-and-on-call/index.md) | 0% | 69 | 100% | 1 |
| [IT financial management](https://www.gane.ai/index/it/operations/it-financial-management/index.md) | 0% | 174 | 100% | 1 |

## And against it

- "Verdict: Avoid using these as your source of truth." (Qwen 3.7 Flash, IT financial mgmt)
- "More comprehensive ITSM suites; may be overkill for pure incident management needs." (Mistral Small, Incidents)
- "Highly capable but often criticized for becoming very expensive at scale." (Grok 4.20, ITAM)
- "Freshservice without asset addons, or Zendesk) for IT asset management" (Gemini 3.5 Flash, ITAM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk, from 9 of the 12 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 6
- incident.io: 5
- softwareadvice.com: 4
- atlassian.com: 3
- capterra.com: 3
- rootly.com: 3
- support.atlassian.com: 3
- fliplet.com: 2
- getapp.ie: 2
- ilert.com: 2

### Pages cited

- https://atlassian.com/software/opsgenie/migration: 3
- https://incident.io/blog/incident-management-tools-for-enterprise: 3
- https://fliplet.com/blog/10-best-incident-management-software: 2
- https://g2.com/categories/incident-management/small-business: 2
- https://ilert.com/incident-management-buyers-guide: 2
- https://incident.io/blog/best-incident-response-tools-2026.md: 2
- https://incident.io/blog/incident-management-tools-sre-teams: 2
- https://instatus.com/blog/best-incident-management-tools: 2

## In its own words

What Zendesk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered customer service platform (https://zendesk.com/)
- For: service teams; organizations of every size; businesses of all sizes (https://zendesk.com/)
- Price stated: Pricing built for your success (https://zendesk.com/)
- Starting price: 19 (https://www.zendesk.com/pricing)
- Free plan or trial: 14-day free trial. No credit card required. (https://zendesk.com/)
- Integrations claimed: 1800 (https://zendesk.com/)
- Customers named: Vimeo, Openly, NOBULL, NEXT, Siemens, Indigov, Dunlop

## What it publishes

Every page zendesk.com exposes, read 2026-09-29: 10131 addresses. By kind, pages and the last 90 days:

- blog: 1365 pages, 32 in the last 90 days, latest 2026-09-18
- case study: 356 pages, 10 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2025-06-13
- conference or event: 48 pages, 1 in the last 90 days, latest 2026-09-18
- report or ebook: 102 pages, 1 in the last 90 days, latest 2026-09-10
- comparison: 114 pages, 0 in the last 90 days, latest 2025-09-21
- template or tool: 5 pages, 0 in the last 90 days, latest 2026-06-22
- glossary or explainer: 59 pages, 7 in the last 90 days, latest 2026-09-25
- podcast or video: 38 pages, 0 in the last 90 days, latest 2026-06-01
- news or press: 473 pages, 4 in the last 90 days, latest 2026-09-14
- Recent: 2026-09-25 glossary or explainer: What is ai governance customer service https://www.zendesk.com/blog/ai/agentic-ai/what-is-ai-governance-customer-service/
- Recent: 2026-09-23 case study: Solo by myob https://www.zendesk.com/customer/solo-by-myob
- Recent: 2026-09-22 case study: Thoughtworks https://www.zendesk.com/customer/thoughtworks
- Recent: 2026-09-22 case study: Star21 https://www.zendesk.com/customer/star21
- Recent: 2026-09-18 conference or event: Zendesk AI Summit 2026 https://www.zendesk.com/company/events/ai-summit-2026
- Recent: 2026-09-18 blog: Custom ai agents https://www.zendesk.com/blog/ai/agentic-ai/custom-ai-agents

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.