# Zendesk AI Agents alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 212 of the 252 answers in the 1 category where Zendesk AI Agents holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/zendesk-ai-agents/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow Now Assist: 30
- Freshdesk: 17
- Moveworks: 15
- Freshservice: 12
- Freshservice with Freddy AI: 8
- Intercom Fin: 8

## AI IT support agents

**Small business**: 73 of 84 answers did not name Zendesk AI Agents (Zendesk AI Agents is #12 of 14 at 2%).

- Freshdesk: first choice in 11 of those 73
- Intercom Fin: first choice in 8 of those 73
- Freshservice with Freddy AI: first choice in 5 of those 73
- Workativ: first choice in 5 of those 73
- Freshservice: first choice in 3 of those 73
- Siit: first choice in 3 of those 73
- eesel AI: first choice in 3 of those 73
- Freshdesk with Freddy AI Agent: first choice in 2 of those 73

**Mid-market**: 63 of 84 answers did not name Zendesk AI Agents (Zendesk AI Agents is #4 of 10 at 6%).

- Freshservice: first choice in 8 of those 63
- Freshdesk: first choice in 6 of those 63
- Freshservice with Freddy AI: first choice in 3 of those 63
- Moveworks: first choice in 3 of those 63
- Jira Service Management: first choice in 2 of those 63
- Microsoft Copilot Studio: first choice in 2 of those 63
- ServiceNow Now Assist: first choice in 2 of those 63
- Ada: first choice in 1 of those 63

**Enterprise**: 76 of 84 answers did not name Zendesk AI Agents (Zendesk AI Agents is #4 of 6 at 2%).

- ServiceNow Now Assist: first choice in 28 of those 76
- Moveworks: first choice in 12 of those 76
- Fini: first choice in 3 of those 76
- Sim: first choice in 3 of those 76
- Atomicwork: first choice in 1 of those 76
- Freshservice: first choice in 1 of those 76
- Microsoft Copilot Studio: first choice in 1 of those 76
- Rezolve.ai: first choice in 1 of those 76

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.