# TOPdesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 1 category by 7 of 14 models. Page: https://www.gane.ai/index/it/vendors/topdesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 12 | 0% | 8 |

## What the models said for it

- "consistently rated highly by mid-market teams on peer review platforms" (Claude Haiku 4.5, ITSM)
- "Modular ITSM and ESM solution ... Strong in European markets" (Kimi K2, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 2 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named TOPdesk, from 16 of the 16 answers that named it (only the models that return a source list).

### Domains cited

- blog.invgate.com: 9
- automationanywhere.com: 8
- servicedeskinstitute.com: 6
- zigiwave.com: 6
- desk365.io: 5
- gartner.com: 4
- motadata.com: 4
- servicenow.com: 4
- suptask.com: 4
- virima.com: 4

### Pages cited

- https://blog.invgate.com/best-itsm-tools: 9
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 8
- https://zigiwave.com/resources/best-itsm-tools: 6
- https://desk365.io/blog/best-itsm-tools: 5
- https://gartner.com/en/documents/8168829: 4
- https://motadata.com/blog/best-itsm-tools: 4
- https://bigtime.net/blogs/it-service-management-software: 3
- https://blog.invgate.com/best-itsm-software-for-mid-market-companies: 3

## In its own words

What TOPdesk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Service management platform (https://topdesk.com/)
- For: busy service teams; mid-sized organizations (https://topdesk.com/)
- Price stated: Essential £51 per agent/month; Engaged £72 per agent/month; Excellent £101 per agent/month (https://www.topdesk.com/en/pricing)
- Starting price: £51 (https://www.topdesk.com/en/pricing)
- Free plan or trial: Try a free trial today! (https://topdesk.com/)
- Integrations claimed: 100 (https://www.topdesk.com/en/pricing); 3000 (https://www.topdesk.com/de/webinare/integrationen/marketplace) (pages disagree)
- Certifications: SOC 2, ISAE 3000, GDPR
- Customers named: Westfalen, Fischer, Tennet, NHS Kent Community Health, Anglia Ruskin University, Landkreis Verden, District School Board of Niagara, Van Neynsel Hospital

## What it publishes

Every page topdesk.com exposes, read 2026-09-29: 2094 addresses. By kind, pages and the last 90 days:

- blog: 179 pages, 10 in the last 90 days, latest 2026-09-28
- case study: 52 pages, 0 in the last 90 days, latest 2026-03-16
- webinar or virtual event: 69 pages, 1 in the last 90 days, latest 2026-09-22
- conference or event: 24 pages, 1 in the last 90 days, latest 2026-08-27
- report or ebook: 21 pages, 1 in the last 90 days, latest 2026-08-03
- comparison: 19 pages, 1 in the last 90 days, latest 2026-07-14
- template or tool: 1 pages, 0 in the last 90 days, latest 2026-03-03
- glossary or explainer: 19 pages, 1 in the last 90 days, latest 2026-08-04
- news or press: 10 pages, 3 in the last 90 days, latest 2026-09-17
- Recent: 2026-09-28 blog: Context as foundation for ai in service management https://www.topdesk.com/en/blog/context-as-foundation-for-ai-in-service-management
- Recent: 2026-09-28 blog: Is your service desk actually ready for ai https://www.topdesk.com/en/blog/is-your-service-desk-actually-ready-for-ai
- Recent: 2026-09-28 blog: One tool every team what it took at hww zorg https://www.topdesk.com/en/blog/one-tool-every-team-what-it-took-at-hww-zorg
- Recent: 2026-09-28 blog: How ai changes your service desks day a regular tuesday upgraded https://www.topdesk.com/en/blog/how-ai-changes-your-service-desks-day-a-regular-tuesday-upgraded
- Recent: 2026-09-24 blog: Topdesk unlocked 2026 recap https://www.topdesk.com/en/blog/topdesk-unlocked-2026-recap
- Recent: 2026-09-22 webinar or virtual event: Topdesk unlocked opening keynote on demand https://www.topdesk.com/en/events/topdesk-unlocked-opening-keynote-on-demand

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.