# Tidio: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/tidio

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Bot management](https://www.gane.ai/index/it/network/bot-management/index.md) | 0% | 46 | 0% | 1 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 121 | 0% | 1 |

## What the models said for it

- "Tidio if you need a polished interface for customer support" (Qwen 3.7 Flash, Bot management)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Tidio, from 12 of the 12 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 8
- capterra.com: 5
- gane.ai/index: 4
- softwareadvice.com: 4
- comparitech.com: 3
- microsoft.com: 3
- sourceforge.net: 3
- spotsaas.com: 3
- boei.help: 2
- cloudflare.com: 2

### Pages cited

- https://g2.com/categories/bot-platforms/small-business: 3
- https://spotsaas.com/list/bot-platforms-software/for-small-business: 3
- https://cloudflare.com/en-gb/application-services/products/bot-management: 2
- https://comparitech.com/net-admin/best-bot-management-software: 2
- https://g2.com/categories/bot-detection-and-mitigation/small-business: 2
- https://g2.com/categories/bot-platforms: 2
- https://glassix.com/article/best-chatbot-software: 2
- https://microsoft.com/en-us/copilot/solutions/business: 2

## In its own words

What Tidio's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Service That Turns Chats Into Revenue (https://tidio.com/)
- For: businesses (https://tidio.com/)
- Price stated: Free plan forever; Paid plans from $29/mo, no surprise upgrades (https://tidio.com/)
- Starting price: 29/mo (https://tidio.com/)
- Free plan or trial: Free plan forever; Start for free; Try Lyro for free (https://tidio.com/)
- Integrations claimed: 120 (https://tidio.com/)
- Certifications: SOC 2 Type II, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act
- Customers named: Cove, Endeksa, Integratec, Gecko Hospitality, Bella Santé, Procosmet, ADT Security, Axioma

## What it publishes

Every page tidio.com exposes, read 2026-09-29: 1778 addresses. By kind, pages and the last 90 days:

- blog: 438 pages, 0 in the last 90 days, latest undated
- case study: 70 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 16 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- news or press: 3 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.