# Tidio Lyro: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/it/vendors/tidio-lyro

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 29 | 0% | 5 |

## What the models said for it

- "OpenAssistantGPT at $18/mo or Tidio Lyro for a quick chat agent trial. Both are repeatedly called out as the cheapest real chat entry points" (Muse Glimmer 30B, AI IT agents)
- "Starting at $29/month, it's an all-in-one solution that's particularly good for customer service and support functions" (MiniMax M2.5, AI IT agents)
- "build a simple chatbot with Tidio if your support volume is low but real-time chat is critical" (Qwen 3.7 Flash, AI IT agents)
- "Tidio (Best Free Starting Point) ... One of the few tools with a genuinely usable free tier" (Kimi K2, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Tidio Lyro, from 24 of the 24 answers that named it (only the models that return a source list).

### Domains cited

- gane.ai/index: 12
- proprofschat.com: 12
- resources.rework.com: 12
- g2.com: 9
- eesel.ai: 7
- workativ.com: 7
- apnews.com: 6
- clutch.co: 6
- helply.com: 6
- capterra.com: 5

### Pages cited

- https://www.gane.ai/index/it/operations/ai-it-support-agents/smb: 11
- https://proprofschat.com/blog/ai-customer-support-agents: 11
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 10
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 7
- https://apnews.com/article/ai-agents-claude-duet-dots-muse-instinct-e15c4c51eff9e66a51dfee29fda91577: 6
- https://clutch.co/resources/ai-customer-support-software: 6
- https://helply.com/blog/15-best-ai-agents-for-small-business: 5
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 4

## In its own words

What Tidio Lyro's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Tidio’s AI Agent, Lyro, is an AI customer service agent that resolves up to 64% of customer questions instantly. It understands customer intent, answers in natural language, and automates repetitive tasks. (https://tidio.com/)
- For: customer service (https://tidio.com/)
- Price stated: Free plan forever (https://tidio.com/)
- Starting price: 29 (https://tidio.com/)
- Free plan or trial: Try Lyro for free (https://tidio.com/)
- Integrations claimed: 120 (https://tidio.com/)
- Certifications: SOC 2 Type II, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act
- Customers named: Gecko Hospitality, Bella Sante, Procosmet, ADT Security, Axioma, Cove, Endeksa, Integratec

## What it publishes

Every page tidio.com exposes, read 2026-09-29: 1778 addresses. By kind, pages and the last 90 days:

- blog: 438 pages, 0 in the last 90 days, latest undated
- case study: 70 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 16 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- news or press: 3 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.