# TeamViewer: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 63 judge labels across 4 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/teamviewer

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 6% | 5 | 43% | 56 |
| [Virtual desktops](https://www.gane.ai/index/it/operations/virtual-desktops/index.md) | 0% | 94 | 100% | 5 |
| [IT asset management](https://www.gane.ai/index/it/operations/it-asset-management/index.md) | 0% | 104 | 100% | 1 |
| [Network monitoring and management](https://www.gane.ai/index/it/network/network-monitoring-and-management/index.md) | 0% | 108 | 100% | 1 |

## What the models said for it

- "TeamViewer and Zoho Assist are the top recommendations due to their balance of features, ease of use, and strong user satisfaction" (Mistral Small, Remote support)
- "If you need enterprise-grade security and AI-assisted support, TeamViewer or BeyondTrust are strong choices." (GLM 4.7 FlashX, Remote support)
- "If I had to choose one for a typical mid-sized B2B company without more details, I'd go with TeamViewer." (Grok 4.20, Remote support)
- "TeamViewer is best for cross-platform coverage with broadest device support and a free personal tier" (Claude Haiku 4.5, Remote support)

## And against it

- "Consumer-grade remote desktop tools — TeamViewer, AnyDesk, VNC Connect, Chrome Remote Desktop, ScreenConnect/ConnectWise Control — used for enterprise administrative access." (Muse Glimmer 30B, Virtual desktops)
- "TeamViewer's brand is now synonymous with risk—and enterprise customers increasingly block it by default to avoid reputational fallout." (Muse Glimmer 30B, Remote support)
- "Has documented security vulnerabilities and past incidents... Weak default security settings in some configurations" (MiniMax M2.5, Remote support)
- "Commonly tricked into use during remote access scams... a top choice for fraudsters targeting consumers." (Grok 4.20, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 2 | 0 | 1 | 1 | 4 |
| GPT-5.4 mini | 1 | 0 | 0 | 2 | 3 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 4 | 6 |
| Perplexity Sonar | 1 | 0 | 0 | 3 | 4 |
| Grok 4.20 | 2 | 1 | 1 | 4 | 8 |
| Mistral Small | 1 | 1 | 1 | 1 | 4 |
| DeepSeek V4 Flash | 1 | 1 | 0 | 4 | 6 |
| Llama 4 Maverick | 0 | 2 | 2 | 1 | 5 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 4 | 7 |
| Kimi K2 | 1 | 0 | 0 | 3 | 4 |
| GLM 4.7 FlashX | 1 | 2 | 0 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 0 | 1 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 2 | 1 | 2 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named TeamViewer, from 147 of the 173 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 82
- softwareadvice.com: 82
- g2.com: 58
- zoho.com: 49
- splashtop.com: 41
- teamviewer.com: 41 (its own site)
- cisa.gov: 33
- learn.g2.com: 29
- screenmeet.com: 29
- spotsaas.com: 29

### Pages cited

- https://softwareadvice.com/remote-support: 69
- https://capterra.com/resources/best-remote-support-software-review-analysis: 47
- https://zoho.com/assist/best-remote-desktop-software.html: 36
- https://g2.com/software/remote-support: 31
- https://capterra.com/remote-support-software: 30
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html: 26
- https://spotsaas.com/blog/best-remote-access-software: 25
- https://capterra.com/remote-support-software/s/small-businesses: 21

## In its own words

What TeamViewer's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The Digital Workplace Platform (https://teamviewer.com/)
- For: Personal use and SMB (https://teamviewer.com/)
- Price stated: Free for personal use! (https://teamviewer.com/)
- Starting price: 24.90 (https://www.teamviewer.com/cn/pricing)
- Free plan or trial: Free for personal use!; Free business trial (https://teamviewer.com/)
- Integrations claimed: 8 (https://teamviewer.com/)
- Certifications: ISO 27001, HIPAA, HITECH, SOC 2, SOC 3
- Customers named: DHL Supply Chain, Coca-Cola HBC, Samsung, DB Schenker, WS System, NSF, Sharp, Hisense

## What it publishes

Every page teamviewer.com exposes, read 2026-09-29: 52661 addresses. By kind, pages and the last 90 days:

- blog: 8651 pages, 1 in the last 90 days, latest 2026-09-24
- case study: 1928 pages, 2 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 692 pages, 0 in the last 90 days, latest undated
- conference or event: 252 pages, 0 in the last 90 days, latest undated
- report or ebook: 428 pages, 0 in the last 90 days, latest 2025-02-11
- comparison: 448 pages, 0 in the last 90 days, latest undated
- template or tool: 36 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 795 pages, 0 in the last 90 days, latest 2023-03-14
- news or press: 3213 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-24 case study: Akzonobel https://www.teamviewer.com/en-us/success-stories/akzonobel/
- Recent: 2026-09-24 blog: Introducing teamviewer model context protocol integration https://www.teamviewer.com/en-us/insights/introducing-teamviewer-model-context-protocol-integration/
- Recent: 2026-08-21 case study: Eudaria https://www.teamviewer.com/en-us/success-stories/eudaria/
- Recent: 2026-06-16 blog: Building the autonomous workplace https://www.teamviewer.com/en-us/insights/building-the-autonomous-workplace/
- Recent: 2025-04-08 case study: Dhl https://www.teamviewer.com/en-us/success-stories/dhl/
- Recent: 2025-02-11 report or ebook: How to successfully deploy a dex tool https://www.teamviewer.com/ams/resources/reports/how-to-successfully-deploy-a-dex-tool

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.