# SysAid: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 26 judge labels across 3 categories by 11 of 14 models. Page: https://www.gane.ai/index/it/vendors/sysaid

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 9 | 18% | 17 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 28 | 0% | 8 |
| [AIOps platforms](https://www.gane.ai/index/it/operations/aiops-platforms/index.md) | 0% | 84 | 0% | 1 |

## What the models said for it

- "SysAid has long positioned itself as an affordable and capable ITSM platform for small to mid-sized businesses" (Claude Haiku 4.5, ITSM)
- "Good budget-friendly options with solid AI agents for internal IT. SysAid excels in Microsoft integrations" (Grok 4.20, AI IT agents)
- "Choose SysAid if automated first actions, asset management, and no-code workflows matter more" (Perplexity Sonar, AI IT agents)
- "Great internal-IT fit for a company your size — cost-efficient and strong automation." (DeepSeek V4 Flash, AI IT agents)

## And against it

- "User reviews are mixed with some reporting significant satisfaction issues and poor support experiences." (Claude Haiku 4.5, ITSM)
- "Trustpilot rating of 2/5; reports of no-show meetings, poor support" (Kimi K2, ITSM)
- "Some users report frustration with its support and overall usability" (Mistral Small, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 1 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 4 | 0 | 0 | 4 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 4 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named SysAid, from 62 of the 64 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 23
- desk365.io: 21
- softwareadvice.com: 21
- blog.invgate.com: 20
- g2.com: 20
- automationanywhere.com: 19
- servicedeskinstitute.com: 16
- gane.ai/index: 12
- alloysoftware.com: 11
- ninjaone.com: 11

### Pages cited

- https://desk365.io/blog/best-itsm-tools: 21
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 19
- https://capterra.com/itsm-software: 19
- https://blog.invgate.com/best-itsm-tools: 13
- https://softwareadvice.com/itsm: 11
- https://ninjaone.com/blog/best-itsm-tools: 10
- https://servicedeskinstitute.com/resources/itsm-tools-for-small-business: 10
- https://softwaretestinghelp.com/itsm-tools: 10

## In its own words

What SysAid's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered ITSM platform (https://sysaid.com/)
- For: IT teams (https://sysaid.com/)
- Price stated: Professional: $89 /agent/month; Enterprise: Custom /starting at 20 agents (https://www.sysaid.com/pricing)
- Starting price: 89 (https://www.sysaid.com/pricing)
- Free plan or trial: Start a free trial; no credit card required (https://www.sysaid.com/pricing)
- Integrations claimed: 1000 (https://sysaid.com/)
- Certifications: GDPR, CCPA, SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018
- Hosting: Multi-Region Data Residency
- Customers named: Cybex, Mission Health Services, Temco Logistics, Scotia Investments, UNIVERSITY OF MICHIGAN, HAIFA MUNICIPALITY IT, QUEEN’S UNIVERSITY, Bacardi

## What it publishes

Every page sysaid.com exposes, read 2026-09-29: 1828 addresses. By kind, pages and the last 90 days:

- blog: 579 pages, 8 in the last 90 days, latest 2026-09-09
- case study: 38 pages, 0 in the last 90 days, latest 2026-04-30
- webinar or virtual event: 77 pages, 1 in the last 90 days, latest 2026-07-29
- conference or event: 14 pages, 0 in the last 90 days, latest 2026-05-20
- report or ebook: 30 pages, 0 in the last 90 days, latest 2026-05-14
- comparison: 28 pages, 4 in the last 90 days, latest 2026-09-08
- template or tool: 3 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 122 pages, 0 in the last 90 days, latest 2025-11-23
- podcast or video: 26 pages, 0 in the last 90 days, latest 2026-04-19
- news or press: 74 pages, 2 in the last 90 days, latest 2026-08-26
- Recent: 2026-09-09 blog: Ai automations for itsm https://www.sysaid.com/blog/generative-ai/ai-automations-for-itsm
- Recent: 2026-09-08 comparison: Freshservice alternative https://www.sysaid.com/compare-service-desk/freshservice-alternative
- Recent: 2026-09-08 comparison: Freshservice alternative v3 https://www.sysaid.com/compare-service-desk/freshservice-alternative-v3
- Recent: 2026-09-02 comparison: Blog service desk freshservice vs sysaid https://www.sysaid.com/blog/itsm/blog-service-desk-freshservice-vs-sysaid
- Recent: 2026-08-26 news or press: Sysaid shortlisted for best agentic ai solution in the 2026 a i awards https://www.sysaid.com/news/sysaid-shortlisted-for-best-agentic-ai-solution-in-the-2026-a-i-awards
- Recent: 2026-08-20 blog: Blog software visibility shadow ai https://www.sysaid.com/blog/asset-management/blog-software-visibility-shadow-ai

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.