# Supportbench: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/supportbench

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 31 | 0% | 1 |
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 42 | 0% | 1 |

## What the models said for it

- "Choose Supportbench or TeamSupport if the defining requirement is rich B2B account context" (Perplexity Sonar, ITSM)
- "Supportbench is another option, specifically designed for B2B customer support" (Llama 4 Maverick, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Supportbench, from 4 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- supportbench.com: 4 (its own site)
- motadata.com: 3
- capterra.com: 2
- helpdesk.com: 2
- intercom.com: 2
- pcmag.com: 2
- softwareadvice.com: 2
- suptask.com: 2
- axiobench.com: 1
- bolddesk.com: 1

### Pages cited

- https://supportbench.com/best-help-desk-ticketing-systems: 3
- https://helpdesk.com/learn/top-help-desk-softwares: 2
- https://pcmag.com/picks/the-best-it-help-desk-software: 2
- https://suptask.com/blog/best-it-ticketing-system: 2
- https://axiobench.com/best/it-service-software: 1
- https://bolddesk.com/blogs/best-help-desk-software: 1
- https://capterra.com/remote-support-software: 1
- https://capterra.com/resources/best-help-desk-software-small-business: 1

## In its own words

What Supportbench's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: B2B Customer Support Software for SaaS Teams; account-aware support platform for B2B complexity with dynamic SLAs, escalations, health scoring, and AI grounded in your support data. (https://www.supportbench.com/)
- For: B2B SaaS and software teams that need stronger workflows, account-level support, dynamic SLAs, and better reporting than lighter help desks usually offer. (https://www.supportbench.com/)
- Price stated: Professional starts at $32/agent/month billed annually. Enterprise starts at $100/agent/month. (https://www.supportbench.com/)
- Starting price: 32 (https://www.supportbench.com/)
- Free plan or trial: Yes. Trial access should reflect the real product experience so buyers can evaluate workflows, SLAs, AI, reporting, and account context properly. (https://www.supportbench.com/)
- Hosting: regional data-location requirements, regional data-location options
- Customers named: CISCO, Attentive, Wolseley, PassWaste Solutions, WingGroup, Wolseley Canada, Royal LePage, Reynaers

## What it publishes

Every page supportbench.com exposes, read 2026-09-29: 453 addresses. By kind, pages and the last 90 days:

- blog: 288 pages, 6 in the last 90 days, latest 2026-09-17
- case study: 5 pages, 0 in the last 90 days, latest 2022-10-25
- report or ebook: 4 pages, 0 in the last 90 days, latest 2025-10-26
- comparison: 54 pages, 5 in the last 90 days, latest 2026-09-02
- template or tool: 11 pages, 0 in the last 90 days, latest 2026-05-15
- glossary or explainer: 10 pages, 0 in the last 90 days, latest 2025-09-28
- Recent: 2026-09-17 blog: Best b2b customer support software https://www.supportbench.com/best-b2b-customer-support-software
- Recent: 2026-09-02 comparison: Salesforce service cloud vs supportbench https://www.supportbench.com/salesforce-service-cloud-vs-supportbench
- Recent: 2026-09-02 comparison: Pylon vs supportbench https://www.supportbench.com/pylon-vs-supportbench
- Recent: 2026-08-07 comparison: Zendesk alternatives https://www.supportbench.com/zendesk-alternatives/
- Recent: 2026-08-01 blog: Predict csat without survey https://www.supportbench.com/predict-csat-without-survey
- Recent: 2026-08-01 blog: Forecast support ticket volume staffing https://www.supportbench.com/forecast-support-ticket-volume-staffing

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.