# Splunk IT Service Intelligence: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 1 category by 8 of 14 models. Page: https://www.gane.ai/index/it/vendors/splunk-it-service-intelligence

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AIOps platforms](https://www.gane.ai/index/it/operations/aiops-platforms/index.md) | 0% | 20 | 12% | 8 |

## What the models said for it

- "especially strong for event correlation, service health modeling, and environments already standardized on Splunk" (GPT-5.4 mini, AIOps)
- "You already depend heavily on Splunk and need business-service visibility | Splunk IT Service Intelligence" (Perplexity Sonar, AIOps)
- "Splunk ITSI | Best-in-class log search capabilities across both security operations and IT operations." (Gemini 3.5 Flash, AIOps)
- "Pick Splunk ITSI if you're heavily invested in Splunk" (GLM 4.7 FlashX, AIOps)

## And against it

- "Very expensive; requires high-skill staff to tune properly (can be noisy if misconfigured)" (Qwen 3.7 Flash, AIOps)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Splunk IT Service Intelligence, from 27 of the 30 answers that named it (only the models that return a source list).

### Domains cited

- newrelic.com: 17
- g2.com: 14
- splunk.com: 11 (its own site)
- gartner.com: 9
- servicenow.com: 9
- manageengine.com: 8
- motadata.com: 8
- parseable.com: 7
- sherlocks.ai: 7
- axiometica.com: 6

### Pages cited

- https://g2.com/categories/aiops-platforms: 9
- https://motadata.com/blog/aiops-platforms: 8
- https://gartner.com/reviews/market/event-intelligence-solutions: 7
- https://newrelic.com/info/best-aiops-tools: 7
- https://parseable.com/blog/best-aiops-platforms-tools-2026: 7
- https://splunk.com/en_us/solutions/alert-noise-reduction.html: 7
- https://axiometica.com/blog/aiops-platforms-compared-2026: 6
- https://blog.n8n.io/aiops-tools: 6

## In its own words

What Splunk IT Service Intelligence's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: provides insights into IT services and infrastructure by combining data analytics, visualization, and machine learning (https://lantern.splunk.com/Get_Started_with_Splunk_Software/Splunk_IT_Service_Intelligence_Owner's_Manual)
- For: owner of the individual implementation of Splunk ITSI (https://lantern.splunk.com/Get_Started_with_Splunk_Software/Splunk_IT_Service_Intelligence_Owner's_Manual)
- Customers named: Specsavers, ENGIE, bosch-rexroth, intel, Molina Healthcare, ENGIE Global Markets, siemens, swisscom

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.