# Splashtop Remote Support: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 59 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/splashtop-remote-support

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 35% | 1 | 8% | 59 |

## What the models said for it

- "An MSP managing 100+ devices | Splashtop Business or ConnectWise Automate | Best balance of scalability, unattended access, and automation." (Qwen 3.7 Flash, Remote support)
- "Best Overall Value (Internal IT): Splashtop Business ... Start with Splashtop if you need to manage a standard office environment" (Qwen 3.7 Flash, Remote support)
- "If you want a single starting point for a typical mid-sized B2B with 250-999 users: Splashtop Remote Access Pro for cost/performance" (Muse Glimmer 30B, Remote support)
- "Choose AnyDesk or Splashtop if you want the best balance of speed, video quality, low latency, and competitive pricing." (Gemini 3.5 Flash, Remote support)

## And against it

- "The FBI and partner agencies have specifically warned about several of these tools being misused." (GPT-6 Luna, Remote support)
- "Scammers commonly use legitimate tools like ... Splashtop ... to gain access." (GPT-5.4 mini, Remote support)
- "Any legitimate tool can be abused—including ... Splashtop, and RMM products" (Perplexity Sonar, Remote support)
- "Unpatched Software (e.g., ConnectWise ScreenConnect, Splashtop)" (Gemini 3.5 Flash, Remote support)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 1 | 0 | 4 |
| GPT-5.4 mini | 2 | 2 | 0 | 1 | 5 |
| Gemini 3.5 Flash | 2 | 3 | 0 | 1 | 6 |
| Perplexity Sonar | 1 | 3 | 0 | 1 | 5 |
| Grok 4.20 | 3 | 1 | 2 | 0 | 6 |
| Mistral Small | 0 | 2 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 2 | 2 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 3 | 0 | 0 | 0 | 3 |
| Kimi K2 | 2 | 3 | 0 | 1 | 6 |
| GLM 4.7 FlashX | 0 | 4 | 0 | 0 | 4 |
| MiniMax M2.5 | 1 | 3 | 0 | 0 | 4 |
| GPT-6 Luna | 2 | 0 | 1 | 1 | 4 |
| Muse Glimmer 30B | 3 | 0 | 0 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Splashtop Remote Support, from 144 of the 172 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 89
- capterra.com: 84
- splashtop.com: 61 (its own site)
- g2.com: 60
- zoho.com: 57
- teamviewer.com: 51
- screenmeet.com: 37
- spotsaas.com: 36
- computerworld.com: 33
- getapp.com: 26

### Pages cited

- https://softwareadvice.com/remote-support: 76
- https://capterra.com/resources/best-remote-support-software-review-analysis: 54
- https://zoho.com/assist/best-remote-desktop-software.html: 41
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html: 33
- https://capterra.com/remote-support-software: 32
- https://g2.com/software/remote-support: 32
- https://spotsaas.com/blog/best-remote-access-software: 32
- https://screenmeet.com/blog/the-best-remote-help-desk-software-for-enterprise-it: 22

## In its own words

What Splashtop Remote Support's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Remotely support computers and mobile devices with a secure, easy-to-use, unattended and on-demand IT remote support solution. (https://splashtop.com/)
- For: IT pros (https://splashtop.com/)
- Price stated: Starting at $22/month/concurrent tech license. Billed annually at $259 or $399 per concurrent tech (https://www.splashtop.com/pricing)
- Starting price: 22 (https://www.splashtop.com/pricing)
- Free plan or trial: Free Trial (https://splashtop.com/)
- Certifications: SOC 2, SOC 3, ISO 27001, GDPR, CCPA
- Hosting: Secure cloud and on-prem hosting
- Customers named: Warner Bros. International Television Production (WBITVP) New Zealand, GE, St. Joseph's School for the Deaf, Strobel Energy Group, Harvard, Stanford, Marriott, Warner Bros

## What it publishes

Every page splashtop.com exposes, read 2026-09-29: 19241 addresses. By kind, pages and the last 90 days:

- blog: 2066 pages, 13 in the last 90 days, latest 2026-09-25
- case study: 162 pages, 0 in the last 90 days, latest 2022-04-12
- webinar or virtual event: 110 pages, 0 in the last 90 days, latest undated
- conference or event: 374 pages, 0 in the last 90 days, latest 2022-03-31
- report or ebook: 120 pages, 0 in the last 90 days, latest 2025-02-28
- comparison: 182 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest 2025-11-05
- glossary or explainer: 100 pages, 1 in the last 90 days, latest 2026-08-28
- podcast or video: 8 pages, 0 in the last 90 days, latest 2022-04-01
- news or press: 531 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-25 blog: Msp improve technician efficiency reduce cost https://www.splashtop.com/blog/msp-improve-technician-efficiency-reduce-cost
- Recent: 2026-09-24 blog: Automate third party app patch splashtop aem https://www.splashtop.com/blog/automate-third-party-app-patch-splashtop-aem
- Recent: 2026-09-17 blog: Endpoint management cost roi guide https://www.splashtop.com/blog/endpoint-management-cost-roi-guide
- Recent: 2026-09-16 blog: How to automate os patch management with splashtop aem https://www.splashtop.com/blog/how-to-automate-os-patch-management-with-splashtop-aem
- Recent: 2026-09-15 blog: Remote desktop multi user access one machine https://www.splashtop.com/blog/remote-desktop-multi-user-access-one-machine
- Recent: 2026-09-15 blog: Manage healthcare endpoints without disrupting care https://www.splashtop.com/blog/manage-healthcare-endpoints-without-disrupting-care

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.