# Spiceworks: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 3 categories by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/spiceworks

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Incident management and on-call](https://www.gane.ai/index/it/operations/incident-management-and-on-call/index.md) | 0% | 58 | 50% | 2 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 84 | 0% | 1 |
| [Vulnerability management platforms](https://www.gane.ai/index/it/security/vulnerability-management-platforms/index.md) | 0% | 84 | 100% | 1 |

## What the models said for it

- "Spiceworks (Completely free for very tight budgets)" (Grok 4.20, AI IT agents)

## And against it

- "Spiceworks (Zaudius - though often more MSP focused)" (Qwen 3.7 Flash, Vuln management)
- "Limited modern features; UI can feel dated" (GLM 4.7 FlashX, Incidents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Spiceworks, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- incident.io: 2
- ones.com: 2
- apistatuscheck.com: 1
- capterra.com: 1
- clickhouse.com: 1
- comparitech.com: 1
- eesel.ai: 1
- fivenines.io: 1
- fliplet.com: 1
- gartsolutions.com: 1

### Pages cited

- https://apistatuscheck.com/blog/best-incident-management-software-2026: 1
- https://capterra.com/incident-management-software/s/free: 1
- https://clickhouse.com/resources/engineering/top-infrastructure-monitoring-tools-comparison: 1
- https://comparitech.com/net-admin/network-monitoring-tools: 1
- https://eesel.ai/blog/best-ai-for-it-helpdesk: 1
- https://eesel.ai/blog/best-ai-for-it-support: 1
- https://eesel.ai/blog/best-ai-helpdesk-tools-for-small-teams: 1
- https://fivenines.io/best-infrastructure-monitoring-tools: 1

## In its own words

What Spiceworks's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Everything IT - Community, Insights, Research and Tools (https://spiceworks.com/)
- For: IT (https://spiceworks.com/)
- Price stated: free (https://spiceworks.com/)
- Starting price: Free (https://www.spiceworks.com/free-cloud-help-desk-software/pricing/)
- Free plan or trial: Get free access to IT Community, news, insights, research and tools. (https://spiceworks.com/)

## What it publishes

Every page spiceworks.com exposes, read 2026-09-29: 11101 addresses. By kind, pages and the last 90 days:

- blog: 34 pages, 0 in the last 90 days, latest 2026-06-08
- webinar or virtual event: 6 pages, 0 in the last 90 days, latest 2009-02-27
- conference or event: 17 pages, 0 in the last 90 days, latest 2026-05-18
- report or ebook: 29 pages, 0 in the last 90 days, latest 2025-12-10
- comparison: 86 pages, 4 in the last 90 days, latest 2026-08-26
- template or tool: 10 pages, 0 in the last 90 days, latest 2009-02-24
- glossary or explainer: 175 pages, 0 in the last 90 days, latest 2026-02-19
- news or press: 6 pages, 0 in the last 90 days, latest 2018-05-03
- Recent: 2026-08-26 comparison: Edge computing vs centralized cloud where should inference live https://www.spiceworks.com/it-networking/edge-computing-vs-centralized-cloud-where-should-inference-live/
- Recent: 2026-08-25 comparison: Ai vs saas will vibe coded apps replace salesforce and servicenow https://www.spiceworks.com/ai/ai-vs-saas-will-vibe-coded-apps-replace-salesforce-and-servicenow/
- Recent: 2026-08-20 comparison: The practical it case for local ai platforms vs cloud ai https://www.spiceworks.com/ai/the-practical-it-case-for-local-ai-platforms-vs-cloud-ai/
- Recent: 2026-07-22 comparison: Ai vs ai how has the hugging face breach changed ai security https://www.spiceworks.com/ai/ai-vs-ai-how-has-the-hugging-face-breach-changed-ai-security/
- Recent: 2026-06-10 comparison: Fixed wireless access vs fiber when is 5g good enough for a branch office https://www.spiceworks.com/it-networking/fixed-wireless-access-vs-fiber-when-is-5g-good-enough-for-a-branch-office/
- Recent: 2026-06-08 blog: How to cut through the noise of ais mixed messaging https://www.spiceworks.com/articles/how-to-cut-through-the-noise-of-ais-mixed-messaging/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.