# Spiceworks Cloud Help Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 9 judge labels across 2 categories by 8 of 14 models. Page: https://www.gane.ai/index/it/vendors/spiceworks-cloud-help-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 14 | 25% | 8 |
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 135 | 100% | 1 |

## What the models said for it

- "Best "Completely Free" Option: Spiceworks Help Desk ... the interface can feel dated" (Qwen 3.7 Flash, ITSM)
- "Ultra-basic non-ITIL ticketing | Spiceworks | Zero cost, ad-supported" (Gemini 3.5 Flash, ITSM)
- "You want free but hosted with minimal complexity | Spiceworks" (DeepSeek V4 Flash, ITSM)
- "For zero budget constraints, Spiceworks is a viable starting point." (Claude Haiku 4.5, ITSM)

## And against it

- "Bargain "free" helpdesks (like Spiceworks) often hit limits quickly" (Kimi K2, ITSM)
- "it does not appear to offer a published AI agent... not the best choice if "AI agent" is the priority" (GPT-5.4 mini, AI IT agents)
- "Only consider if you're very small, budget-constrained, and don't need advanced features" (GLM 4.7 FlashX, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Spiceworks Cloud Help Desk, from 22 of the 26 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 12
- desk365.io: 8
- softwareadvice.com: 7
- atomicwork.com: 6
- reddit.com: 6
- apps365.com: 5
- atlassian.com: 5
- automationanywhere.com: 5
- servicedeskinstitute.com: 5
- softwaretestinghelp.com: 5

### Pages cited

- https://capterra.com/itsm-software: 7
- https://desk365.io/blog/best-itsm-tools: 7
- https://atomicwork.com/itsm/best-itsm-tools: 6
- https://apps365.com/blog/best-itsm-software: 5
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 5
- https://softwaretestinghelp.com/itsm-tools: 5
- https://teamdynamix.com/blog/best-itsm-tools: 5
- https://capterra.com/itsm-software/s/free: 4

## In its own words

What Spiceworks Cloud Help Desk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The free ticketing tool for every department (https://www.spiceworks.com/free-cloud-help-desk-software)
- For: Whether you’re a small business or an enterprise organization (https://www.spiceworks.com/free-cloud-help-desk-software)
- Price stated: Core Plan Free; Premium Plan* $5 Per-Seat/Month, Billed Annually or $6 Per-Seat/Month, Billed Monthly (https://www.spiceworks.com/free-cloud-help-desk-software)
- Starting price: Free (https://www.spiceworks.com/free-cloud-help-desk-software)
- Free plan or trial: Core Plan, our free and supported option (https://www.spiceworks.com/free-cloud-help-desk-software)

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.