# SolarWinds Service Desk alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 240 of the 252 answers in the 1 category where SolarWinds Service Desk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/solarwinds-service-desk/alternatives

## Named instead, most often (every category and segment added)

- Freshservice: 79
- ServiceNow ITSM: 54
- Jira Service Management: 34
- ManageEngine ServiceDesk Plus: 12
- InvGate Service Management: 6
- Freshdesk: 5

## IT service management

**Small business**: 77 of 84 answers did not name SolarWinds Service Desk (SolarWinds Service Desk is #14 of 17 at 0%).

- Freshservice: first choice in 42 of those 77
- Jira Service Management: first choice in 15 of those 77
- ManageEngine ServiceDesk Plus: first choice in 6 of those 77
- Freshdesk: first choice in 5 of those 77
- Spiceworks Cloud Help Desk: first choice in 2 of those 77
- Supportbench: first choice in 2 of those 77
- Desk365: first choice in 1 of those 77
- Freshservice - Freshworks: first choice in 1 of those 77

**Mid-market**: 81 of 84 answers did not name SolarWinds Service Desk (SolarWinds Service Desk is #10 of 12 at 0%).

- Freshservice: first choice in 32 of those 81
- Jira Service Management: first choice in 14 of those 81
- ServiceNow ITSM: first choice in 8 of those 81
- ManageEngine ServiceDesk Plus: first choice in 5 of those 81
- InvGate Service Management: first choice in 4 of those 81
- TeamDynamix: first choice in 3 of those 81
- GLPI: first choice in 2 of those 81
- BMC Helix ITSM: first choice in 1 of those 81

**Enterprise**: 82 of 84 answers did not name SolarWinds Service Desk.

- ServiceNow ITSM: first choice in 46 of those 82
- Freshservice: first choice in 5 of those 82
- Jira Service Management: first choice in 5 of those 82
- BMC Helix ITSM: first choice in 2 of those 82
- HaloITSM: first choice in 2 of those 82
- InvGate Service Management: first choice in 2 of those 82
- Jira Service Management Cloud Enterprise: first choice in 1 of those 82
- ManageEngine ServiceDesk Plus: first choice in 1 of those 82

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.