# SimpleHelp: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 12 judge labels across 2 categories by 10 of 14 models. Page: https://www.gane.ai/index/it/vendors/simplehelp

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Remote monitoring and management](https://www.gane.ai/index/it/operations/remote-monitoring-and-management/index.md) | 0% | 70 | 100% | 9 |
| [Remote support and remote access](https://www.gane.ai/index/it/operations/remote-support-and-remote-access/index.md) | 0% | 81 | 100% | 3 |

## And against it

- "Horizon3.ai alerted SimpleHelp to three critical vulnerabilities... Microsoft Defender Experts cites the SimpleHelp case as an example of 2024-2025 RMM zero-day weaponization." (Muse Glimmer 30B, RMM)
- "Exploited by advanced threat actors targeting upstream providers" (Kimi K2, Remote support)
- "three critical vulnerabilities in its Remote Support software" (Muse Glimmer 30B, Remote support)
- "Critical vulnerabilities disclosed in late 2024/early 2025" (Grok 4.20, RMM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 2 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 2 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named SimpleHelp, from 24 of the 25 answers that named it (only the models that return a source list).

### Domains cited

- cisa.gov: 19
- acronis.com: 15
- techcommunity.microsoft.com: 12
- microsoft.com: 6
- reddit.com: 6
- connectwise.com: 5
- csa.gov.sg: 5
- github.com: 5
- redcanary.com: 5
- safeguard.sh: 5

### Pages cited

- https://techcommunity.microsoft.com/blog/microsoft-defender-experts/keys-to-the-kingdom-rmm-exploits-enabling-human-operated-intrusions-in-2024%E2%80%9325/4410903: 12
- https://acronis.com/en/tru/posts/remote-access-hardening-playbook-reducing-rmm-tool-risk-for-smbs: 11
- https://cisa.gov/news-events/cybersecurity-advisories/aa23-025a: 9
- https://acronis.com/en/tru/posts/the-remote-access-blind-spot-an-analysis-of-rmm-tool-risk-for-smbs: 8
- https://cisa.gov/sites/default/files/2023-06/guide_to_securing_remote_access_software.pdf: 6
- https://cisa.gov/sites/default/files/2023-06/Guide%20to%20Securing%20Remote%20Access%20Software_clean%20Final_508c.pdf: 5
- https://safeguard.sh/resources/blog/are-remote-support-tools-the-riskiest-software-you-run: 5
- https://github.com/BushidoUK/Ransomware-Vulnerability-Matrix/blob/main/Vulnerabilities/RMM_Tools.md: 4

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.