# Sim: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/sim

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 34 | 0% | 3 |

## What the models said for it

- "For IT helpdesk teams, Sim ranks first for customizable internal IT workflows with direct workflow-level customization and deployment control" (Claude Haiku 4.5, AI IT agents)
- "Highly customizable agentic workflows rather than rigid pre-built playbooks" (Kimi K2, AI IT agents)
- "Strength: Highly customizable and self-hostable platform" (GLM 4.7 FlashX, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Sim, from 10 of the 10 answers that named it (only the models that return a source list).

### Domains cited

- sim.ai: 10 (its own site)
- moveworks.com: 6
- devrev.ai: 5
- usefini.com: 5
- console.com: 4
- workativ.com: 4
- automationanywhere.com: 3
- resources.rework.com: 3
- servicenow.com: 3
- ai.g2.com: 2

### Pages cited

- https://sim.ai/library/best-ai-agents-for-it-helpdesk-teams: 10
- https://devrev.ai/blog/ai-agents-for-customer-support.md: 5
- https://moveworks.com/us/en/resources/blog/agent-based-ai-for-enterprise-support-comparison: 5
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 4
- https://automationanywhere.com/company/blog/best-ai-tools-for-customer-support: 3
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 3
- https://ai.g2.com/evaluations/categories/it-support: 2
- https://clearfeed.ai/blogs/best-ai-agents-guide: 2

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.