# Sierra: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/sierra

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 119 | 50% | 2 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 118 | 0% | 1 |

## And against it

- "Evaluate Decagon, Sierra, or Ada, though these are generally more implementation-heavy." (Perplexity Sonar, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 2 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Sierra, from 8 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- helpdesk.com: 5
- gane.ai/index: 4
- jitbit.com: 3
- moveworks.com: 3
- zendesk.com: 3
- dialzara.com: 2
- eesel.ai: 2
- getmosaic.ai: 2
- ibm.com: 2
- pluno.ai: 2

### Pages cited

- https://helpdesk.com/blog/ai-support-agent: 4
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 3
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 3
- https://moveworks.com/us/en/resources/blog/agent-based-ai-for-enterprise-support-comparison: 3
- https://getmosaic.ai/blog/agent-assist-tools-buyers-guide: 2
- https://pluno.ai/blog/ai-agents-for-customer-support: 2
- https://usepylon.com/blog/best-ai-agents-b2b-support-2026: 2
- https://aibusinessgeek.com/articles/ai-it-operations-helpdesk-tools-2026: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.