# ServiceNow Security Operations: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 6 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/it/vendors/servicenow-security-operations

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [SOAR platforms](https://www.gane.ai/index/it/security/soar-platforms/index.md) | 0% | 80 | 50% | 6 |

## And against it

- "Avoid unless you already have ServiceNow ITSM and are deeply invested in the ecosystem. Do not buy it solely for SOAR." (DeepSeek V4 Flash, SOAR)
- "it can be an expensive option with less specialized automation depth than dedicated SOAR tools" (Perplexity Sonar, SOAR)
- "ServiceNow can feel like overkill (and expensive) if not already using their ITSM platform." (Grok 4.20, SOAR)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceNow Security Operations, from 14 of the 19 answers that named it (only the models that return a source list).

### Domains cited

- csoonline.com: 9
- aimultiple.com: 7
- knowbe4.com: 6
- socradar.io: 6
- g2.com: 5
- intezer.com: 5
- paloaltonetworks.com: 5
- ciopages.com: 4
- cloudsek.com: 4
- expertinsights.com: 4

### Pages cited

- https://csoonline.com/article/3622920/soar-buyers-guide-11-security-orchestration-automation-and-response-products-and-how-to-choose.html: 9
- https://aimultiple.com/top-soar-platforms: 7
- https://socradar.io/blog/top-10-soar-platforms: 5
- https://cloudsek.com/knowledge-base/best-soar-platforms: 4
- https://expertinsights.com/network-security/the-top-soar-solutions: 4
- https://intezer.com/guides/soar-security/soar-platform-guide: 4
- https://peerspot.com/categories/security-orchestration-automation-and-response-soar: 4
- https://softwareadvice.com/soar: 4

## In its own words

What ServiceNow Security Operations's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Defend against security threats and attacks. (https://careers.servicenow.com/jobs/744000151443249/sec-esg-reporting-manager)

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.