# ServiceNow Knowledge: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/servicenow-knowledge

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 0% | 48 | 0% | 1 |

## What the models said for it

- "Want knowledge articles tied directly to tickets and self-service? Look at ServiceNow Knowledge" (GPT-6 Luna, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceNow Knowledge, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- atlassian.com: 1
- hudu.com: 1
- itglue.com: 1
- itportal.com: 1
- netbox.readthedocs.io: 1
- support.atlassian.com: 1
- support.microsoft.com: 1

### Pages cited

- https://atlassian.com/software/confluence/features: 1
- https://hudu.com/product/overview: 1
- https://itglue.com/features/structured-documentation: 1
- https://itportal.com/features: 1
- https://netbox.readthedocs.io/en/stable/development: 1
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence: 1
- https://support.microsoft.com/en-us/sharepoint/get-started-with-sharepoint/document-collaboration-and-co-authoring: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.