# ServiceNow ITOM alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 224 of the 252 answers in the 1 category where ServiceNow ITOM holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/servicenow-itom/alternatives

## Named instead, most often (every category and segment added)

- Site24x7: 36
- New Relic Applied Intelligence: 28
- Dynatrace: 16
- Atera: 14
- BigPanda: 14
- Datadog: 14

## AIOps platforms

**Small business**: 83 of 84 answers did not name ServiceNow ITOM (ServiceNow ITOM is #12 of 14 at 0%).

- Site24x7: first choice in 23 of those 83
- New Relic Applied Intelligence: first choice in 19 of those 83
- Atera: first choice in 14 of those 83
- Datadog: first choice in 6 of those 83
- Better Stack: first choice in 4 of those 83
- Grafana Cloud: first choice in 4 of those 83
- ManageEngine EventLog Analyzer: first choice in 2 of those 83
- Opsgenie: first choice in 2 of those 83

**Mid-market**: 76 of 84 answers did not name ServiceNow ITOM (ServiceNow ITOM is #12 of 15 at 0%).

- Site24x7: first choice in 13 of those 76
- Datadog: first choice in 7 of those 76
- New Relic Applied Intelligence: first choice in 7 of those 76
- PagerDuty AIOps: first choice in 7 of those 76
- BigPanda: first choice in 6 of those 76
- Dynatrace: first choice in 3 of those 76
- Grafana Cloud: first choice in 3 of those 76
- Better Stack: first choice in 2 of those 76

**Enterprise**: 65 of 84 answers did not name ServiceNow ITOM (ServiceNow ITOM is #3 of 15 at 6%).

- Dynatrace: first choice in 13 of those 65
- BigPanda: first choice in 8 of those 65
- OpenObserve: first choice in 4 of those 65
- New Relic Applied Intelligence: first choice in 2 of those 65
- ServiceNow IT Operations Management: first choice in 2 of those 65
- AI Event Intelligence by LogicMonitor: first choice in 1 of those 65
- AlertOps: first choice in 1 of those 65
- Datadog: first choice in 1 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.