# ServiceNow EA: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/servicenow-ea

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Enterprise architecture tools](https://www.gane.ai/index/it/operations/enterprise-architecture-tools/index.md) | 0% | 91 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceNow EA, from 6 of the 6 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 5
- ciopages.com: 4
- guideflow.com: 4
- research.oz.spotlightar.com: 4
- ardoq.com: 3
- capstera.com: 3
- cio.economictimes.indiatimes.com: 3
- getapp.com: 3
- boardmix.com: 2
- boc-group.com: 2

### Pages cited

- https://ciopages.com/buyer-guides/enterprise-architecture-tool: 4
- https://g2.com/categories/enterprise-architecture-tools: 4
- https://guideflow.com/blog/enterprise-architecture-tools: 4
- https://capstera.com/knowledge-hub/articles/enterprise-architecture-tools-guide: 3
- https://research.oz.spotlightar.com/reports/magic-quadrant-enterprise-architecture-tools-2024/leaders: 3
- https://ardoq.com/blog/enterprise-architecture-cost-in-2025: 2
- https://boc-group.com/en/blog/ea/ea-tool-selection-guide: 2
- https://cio.economictimes.indiatimes.com/tools/10-best-enterprise-arch/131705694: 2

## In its own words

What ServiceNow EA's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Build a bridge between business processes and IT architecture. (https://careers.servicenow.com/jobs/744000144581511/sr-dir-architecture-and-technology)
- For: technical leaders in our largest customers (https://careers.servicenow.com/jobs/744000152072409/principal-enterprise-architect-korea)
- Customers named: FedEx

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.