# ServiceNow AIOps: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/servicenow-aiops

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AIOps platforms](https://www.gane.ai/index/it/operations/aiops-platforms/index.md) | 0% | 29 | 0% | 2 |

## What the models said for it

- "If your operations run through ITSM workflows, ServiceNow is usually the most natural choice." (GPT-5.4 mini, AIOps)
- "Excellent correlation and ITSM integration." (Grok 4.20, AIOps)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceNow AIOps, from 2 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- cio.economictimes.indiatimes.com: 1
- codeconductor.ai: 1
- connection.com: 1
- docs.datadoghq.com: 1
- docs.dynatrace.com: 1
- drdroid.io: 1
- dynatrace.com: 1
- gartner.com: 1
- imperva.com: 1
- motadata.com: 1

### Pages cited

- https://cio.economictimes.indiatimes.com/tools/best-aiops-tools/126673799: 1
- https://codeconductor.ai/blog/top-aiops-tools: 1
- https://connection.com/media/oicd5nbn/connection-ebook-mm_aiops-buyerguide.pdf: 1
- https://docs.datadoghq.com/watchdog: 1
- https://docs.dynatrace.com/docs/discover-dynatrace/what-is-dynatrace: 1
- https://drdroid.io/engineering-tools/guide-to-aiops: 1
- https://dynatrace.com/platform/aiops: 1
- https://gartner.com/en/documents/5398763: 1

## In its own words

What ServiceNow AIOps's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Deliver proactive digital operations with AIOps. (https://careers.servicenow.com/jobs/744000150943511/staff-ai-security-specialist)
- For: IT (https://careers.servicenow.com/jobs/744000135949979/advisory-ai-foundry-architect)
- Customers named: FedEx

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.