# ServiceNow AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/servicenow-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 152 | 100% | 2 |

## And against it

- "Skip Moveworks, Aisera, or full ServiceNow AI unless scaled up" (Grok 4.20, AI IT agents)
- "vendor "autonomous resolution" features in tools like ServiceNow AI, Freshservice AI, or Zendesk AI when configured for full actions" (Grok 4.20, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 2 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceNow AI, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- resources.rework.com: 2
- agility-at-scale.com: 1
- bigid.com: 1
- blog.exceeds.ai: 1
- cheatsheetseries.owasp.org: 1
- coworker.ai: 1
- cyber.gov.au: 1
- eesel.ai: 1
- ema.ai: 1
- ewsolutions.com: 1

### Pages cited

- https://agility-at-scale.com/ai/governance/ai-governance-tools-and-technology: 1
- https://bigid.com/blog/ai-governance-tools-for-enterprises: 1
- https://blog.exceeds.ai/best-enterprise-ai-governance-platforms: 1
- https://cheatsheetseries.owasp.org/cheatsheets/AI_Agent_Security_Cheat_Sheet.html: 1
- https://coworker.ai/blog/best-enterprise-ai-assistant-2026: 1
- https://cyber.gov.au/blog/when-ai-agents-take-unexpected-actions: 1
- https://eesel.ai/blog/best-ai-for-it-helpdesk: 1
- https://eesel.ai/blog/best-ai-for-it-support: 1

## In its own words

What ServiceNow AI's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: AI, data, and workflows—working together on one platform. Only ServiceNow makes it this simple at scale. (https://careers.servicenow.com/teams/ai-engineering-product)
- For: our customers (https://careers.servicenow.com/teams/ai-engineering-product)
- Price stated: For positions in this location, we offer a base pay of $171,900 - $300,800 (https://careers.servicenow.com/jobs/744000152322404/sr-staff-ai-engineer-veza)
- Starting price: 171900 (https://careers.servicenow.com/jobs/744000152322404/sr-staff-ai-engineer-veza)
- Hosting: data centers around the world
- Customers named: FedEx, Blackstone, Expedia, Wynn Resorts

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.