# Sendbird: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 12 judge labels across 1 category by 7 of 14 models. Page: https://www.gane.ai/index/it/vendors/sendbird

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Communications APIs](https://www.gane.ai/index/it/developer/communications-apis/index.md) | 0% | 10 | 8% | 12 |

## What the models said for it

- "a strong choice for those who want a clean API paired with clear education around the chat API vs chat SDK distinction" (Claude Haiku 4.5, CPaaS)
- "Other platforms like Sendbird and Authkey are also noted for specific omnichannel or enterprise-focused needs" (Mistral Small, CPaaS)
- "Better suited than a traditional CPaaS when product chat, moderation, threads, and messaging UX are central." (Perplexity Sonar, CPaaS)
- "Better suited to in-product conversations than external SMS/voice infrastructure" (Perplexity Sonar, CPaaS)

## And against it

- "Security concerns have been noted regarding default configuration" (Claude Haiku 4.5, CPaaS)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 1 | 3 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Sendbird, from 40 of the 41 answers that named it (only the models that return a source list).

### Domains cited

- apis.io: 22
- sourceforge.net: 19
- videosdk.live: 17
- gane.ai/index: 16
- sendbird.com: 13 (its own site)
- topbusinesssoftware.com: 11
- g2.com: 10
- rst.software: 10
- slashdot.org: 10
- devtune.ai: 9

### Pages cited

- https://apis.io/areas/communications: 20
- https://videosdk.live/blog/communication-api-platforms: 17
- https://topbusinesssoftware.com/categories/communication-apis: 11
- https://rst.software/blog/communications-apis: 9
- https://apis.io/industries/communications-platform-as-a-service-cpaas: 7
- https://requestly.com/api-explorer/category/communication/top/10: 7
- https://devtune.ai/verticals/communications-apis/brands: 6
- https://revenuebase.ai/companies/browse/communications-api-platforms: 6

## In its own words

What Sendbird's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI customer experience platform for enterprise (https://sendbird.com/)
- For: enterprise (https://sendbird.com/)
- Price stated: Free; Starter 5K $349 /month billed annually, or $399/month billed monthly; Pro 5K $499 /month billed annually, or $599/month billed monthly; Enterprise custom pricing for millions of MAU (https://sendbird.com/pricing/chat)
- Starting price: Free (https://sendbird.com/pricing/chat)
- Free plan or trial: Free trial (https://sendbird.com/)
- Certifications: SOC 2, ISO 27001, GDPR, HIPAA
- Hosting: Oregon (USA), North Virginia (USA), central Canada, Frankfurt (Germany), Mumbai (India), Seoul (South Korea), Singapore, Tokyo (Japan)
- Customers named: Virgin Mobile, Ahold Delhaize, Glovo, Transcarent (formerly Accolade), Porter, Redfin, Virgin Mobile UAE, Maya

## What it publishes

Every page sendbird.com exposes, read 2026-09-29: 7519 addresses. By kind, pages and the last 90 days:

- blog: 652 pages, 0 in the last 90 days, latest 2026-03-31
- case study: 7 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 67 pages, 0 in the last 90 days, latest 2025-10-27
- conference or event: 27 pages, 0 in the last 90 days, latest 2025-10-01
- report or ebook: 215 pages, 0 in the last 90 days, latest undated
- comparison: 54 pages, 0 in the last 90 days, latest 2026-03-23
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 182 pages, 0 in the last 90 days, latest 2025-06-05
- podcast or video: 7 pages, 0 in the last 90 days, latest 2026-03-09
- news or press: 10 pages, 0 in the last 90 days, latest undated
- Recent: 2026-03-31 blog: Delight ai the next chapter of sendbird https://sendbird.com/blog/delight-ai-the-next-chapter-of-sendbird
- Recent: 2026-03-31 blog: For you conversations https://sendbird.com/blog/for-you-conversations
- Recent: 2026-03-31 blog: Connection starts with omnipresence https://sendbird.com/blog/connection-starts-with-omnipresence
- Recent: 2026-03-31 blog: Introducing agent memory platform https://sendbird.com/blog/introducing-agent-memory-platform
- Recent: 2026-03-23 comparison: Ai agent vs chatbot https://sendbird.com/blog/ai-agent-vs-chatbot
- Recent: 2026-03-16 blog: Introducing Trust OS: The Foundation for Responsible AI Agents https://sendbird.com/blog/introducing-trust-os-for-ai-agents

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.