# Salesforce: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 16 judge labels across 12 categories by 8 of 14 models. Page: https://www.gane.ai/index/it/vendors/salesforce

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Cloud hosting](https://www.gane.ai/index/it/cloud/cloud-hosting/index.md) | 0% | 39 | 0% | 2 |
| [Embedded analytics](https://www.gane.ai/index/it/it-data/embedded-analytics/index.md) | 0% | 38 | 0% | 2 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 45 | 0% | 2 |
| [IT financial management](https://www.gane.ai/index/it/operations/it-financial-management/index.md) | 0% | 142 | 50% | 2 |
| [AIOps platforms](https://www.gane.ai/index/it/operations/aiops-platforms/index.md) | 0% | 78 | 0% | 1 |
| [API management](https://www.gane.ai/index/it/developer/api-management/index.md) | 0% | 46 | 0% | 1 |
| [Cyber risk quantification](https://www.gane.ai/index/it/security/cyber-risk-quantification/index.md) | 0% | 70 | 0% | 1 |
| [Internal developer portals](https://www.gane.ai/index/it/developer/internal-developer-portals/index.md) | 0% | 52 | 0% | 1 |
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 43 | 0% | 1 |
| [Master data management](https://www.gane.ai/index/it/it-data/master-data-management/index.md) | 0% | 52 | 0% | 1 |
| [Process mining](https://www.gane.ai/index/it/operations/process-mining/index.md) | 0% | 55 | 0% | 1 |
| [Telemetry pipelines](https://www.gane.ai/index/it/operations/telemetry-pipelines/index.md) | 0% | 80 | 0% | 1 |

## What the models said for it

- "Recently expanded its embedded analytics offerings with generative AI and real-time insights" (Mistral Small, Embedded analytics)
- "Alternatives: HubSpot, Zoho CRM, Salesforce (for broader CRM needs)" (Mistral Small, Cyber risk quant)
- "Choose Salesforce instead if sales processes are unusually complex" (Perplexity Sonar, IT financial mgmt)
- "Salesforce with strict configs—these often allow more data isolation" (Grok 4.20, Enterprise AI)

## And against it

- "Steep learning curve; requires dedicated admin resources; high total cost of ownership." (Qwen 3.7 Flash, IT financial mgmt)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 3 | 0 | 4 |
| Mistral Small | 0 | 2 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 4 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Salesforce, from 40 of the 46 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 12
- capterra.com: 11
- softwareadvice.com: 10
- gartner.com: 8
- research.isg-one.com: 6
- peerspot.com: 5
- servicenow.com: 5
- verifiedmarketresearch.com: 5
- linkedin.com: 4
- prnewswire.com: 4

### Pages cited

- https://prnewswire.com/news-releases/nucleus-research-releases-2026-embedded-analytics-technology-value-matrix-302920915.html: 4
- https://softwareadvice.com/embedded-analytics: 4
- https://verifiedmarketresearch.com/blog/top-embedded-analytics-tools: 4
- https://capterra.com/business-management-software: 3
- https://capterra.com/embedded-analytics-software: 3
- https://gartner.com/en/documents/8168829: 3
- https://qrvey.com/blog/best-embedded-analytics-tools: 3
- https://research.isg-one.com/buyers-guide/information-technology/it-management-and-operations/aiops-platforms/2026: 3

## In its own words

What Salesforce's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The #1 Agentic AI CRM (https://salesforce.com/)
- For: companies of all sizes, from startups and small businesses to large global enterprises (https://salesforce.com/)
- Price stated: free (https://salesforce.com/)
- Starting price: 0 (https://salesforce.com/)
- Free plan or trial: free for 30 days (https://salesforce.com/)
- Customers named: Volkswagen, Engine, Good360, Precina, reMarkable, Pepsico, Pandora, Williams Sonoma

## What it publishes

Every page salesforce.com exposes, read 2026-09-29: 10996 addresses. By kind, pages and the last 90 days:

- blog: 225 pages, 4 in the last 90 days, latest 2026-09-17
- case study: 98 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest undated
- conference or event: 8 pages, 1 in the last 90 days, latest 2026-09-08
- report or ebook: 29 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 44 pages, 0 in the last 90 days, latest 2026-04-23
- template or tool: 11 pages, 0 in the last 90 days, latest 2026-03-09
- glossary or explainer: 252 pages, 0 in the last 90 days, latest 2025-06-17
- podcast or video: 4 pages, 1 in the last 90 days, latest 2026-09-17
- news or press: 35 pages, 20 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Five dreamforce 2026 takeaways https://www.salesforce.com/news/stories/five-dreamforce-2026-takeaways/
- Recent: 2026-09-23 news or press: Higher education ai agents https://www.salesforce.com/news/stories/higher-education-ai-agents/
- Recent: 2026-09-17 blog: What does salesforce do https://www.salesforce.com/blog/what-does-salesforce-do/
- Recent: 2026-09-17 podcast or video: Building the agentic enterprise secrets from early adopters https://www.salesforce.com/news/stories/video/building-the-agentic-enterprise-secrets-from-early-adopters/
- Recent: 2026-09-16 news or press: Why we post trained our own reasoning model https://www.salesforce.com/news/stories/why-we-post-trained-our-own-reasoning-model/
- Recent: 2026-09-16 news or press: Missionsforce expansion agents nvidia openai partnerships https://www.salesforce.com/news/stories/missionsforce-expansion-agents-nvidia-openai-partnerships/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.