# Risotto: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/risotto

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 52 | 0% | 2 |
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 42 | 0% | 1 |

## What the models said for it

- "Best AI Overlay for Slack/Teams (Without Switching ITSMs): Risotto" (Gemini 3.5 Flash, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 2 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Risotto, from 9 of the 9 answers that named it (only the models that return a source list).

### Domains cited

- tryrisotto.com: 9 (its own site)
- eesel.ai: 3
- helply.com: 3
- jetadmin.io: 3
- devrev.ai: 2
- enjo.ai: 2
- g2.com: 2
- idenhq.com: 2
- microsoft.com: 2
- moveworks.com: 2

### Pages cited

- https://tryrisotto.com/blog/ai-it-help-desk: 5
- https://jetadmin.io/blog/best-ai-agents-for-business: 3
- https://g2.com/categories/identity-governance-and-administration-iga: 2
- https://helply.com/blog/best-ai-agents-for-customer-service: 2
- https://tryrisotto.com/blog/iga-software: 2
- https://abbacustechnologies.com/enterprise-ai-agent-pricing-what-large-teams-actually-pay: 1
- https://accessowl.com/blog/buyers-guide-for-iga-tools-by-team-size: 1
- https://ai.g2.com/evaluations/categories/it-support: 1

## In its own words

What Risotto's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI help desk with AI ticketing automation (https://tryrisotto.com/)
- For: IT teams (https://tryrisotto.com/)
- Price stated: Startup Plan: $1,250/m (Paid Annually); Enterprise: Contact Us (https://www.tryrisotto.com/pricing)
- Starting price: 1250 (https://www.tryrisotto.com/pricing)
- Free plan or trial: Get your free demo (https://tryrisotto.com/)
- Certifications: SOC 2 Type II, HIPAA
- Customers named: Gusto, Jobber, ThoughtSpot, Hazel Health, Retool, Docker, Fundrise, Vidyard

## What it publishes

Every page tryrisotto.com exposes, read 2026-09-29: 129 addresses. By kind, pages and the last 90 days:

- blog: 49 pages, 15 in the last 90 days, latest 2026-09-26
- case study: 17 pages, 2 in the last 90 days, latest 2026-08-07
- report or ebook: 3 pages, 0 in the last 90 days, latest undated
- comparison: 13 pages, 2 in the last 90 days, latest 2026-07-01
- glossary or explainer: 3 pages, 0 in the last 90 days, latest 2024-08-12
- Recent: 2026-09-26 blog: It workflow software https://www.tryrisotto.com/blog/it-workflow-software
- Recent: 2026-09-07 blog: Freshservice itsm https://www.tryrisotto.com/blog/freshservice-itsm
- Recent: 2026-09-07 blog: Itsm best practices https://www.tryrisotto.com/blog/itsm-best-practices
- Recent: 2026-09-03 blog: Itsm migration https://www.tryrisotto.com/blog/itsm-migration
- Recent: 2026-09-03 blog: Jira itsm https://www.tryrisotto.com/blog/jira-itsm
- Recent: 2026-09-03 blog: Slack itsm https://www.tryrisotto.com/blog/slack-itsm

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.