# RingCentral RingEX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 59 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/ringcentral-ringex

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Business phone systems](https://www.gane.ai/index/it/operations/business-phone-systems/index.md) | 47% | 1 | 8% | 59 |

## What the models said for it

- "RingCentral Advanced and Zoom Phone are the top choices due to their scalability, integrations, and reliability" (Mistral Small, Business phones)
- "Comprehensive feature set, industry-leading integrations, strong global footprint, excellent for hybrid UCaaS + CCaaS." (Gemini 3.5 Flash, Business phones)
- "Best Overall Reliability & Call Volume: RingCentral ... widely considered the gold standard for pure-play cloud voice" (Qwen 3.7 Flash, Business phones)
- "Opt for cloud-hosted VoIP systems from reputable providers (like RingCentral, Nextiva, Dialpad, or Zoom Phone)" (Mistral Small, Business phones)

## And against it

- "Frequently rated poorly (e.g., 1.7/5 on Trustpilot). Major complaints include unhelpful/slow support, unexpected contract auto-renewals" (Grok 4.20, Business phones)
- "One of the most frequently complained-about providers with a poor 2.2/5 rating on Trustpilot" (DeepSeek V4 Flash, Business phones)
- "Often criticized for poor customer support and long hold times" (MiniMax M2.5, Business phones)
- "Trustpilot rating: "Bad" (1.7/5)" (Kimi K2, Business phones)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 0 | 0 | 0 | 3 |
| GPT-5.4 mini | 1 | 2 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 2 | 0 | 0 | 0 | 2 |
| Perplexity Sonar | 2 | 1 | 0 | 1 | 4 |
| Grok 4.20 | 3 | 2 | 0 | 1 | 6 |
| Mistral Small | 3 | 1 | 1 | 0 | 5 |
| DeepSeek V4 Flash | 3 | 0 | 2 | 1 | 6 |
| Llama 4 Maverick | 2 | 1 | 2 | 0 | 5 |
| Qwen 3.7 Flash | 2 | 1 | 1 | 0 | 4 |
| Kimi K2 | 3 | 1 | 0 | 1 | 5 |
| GLM 4.7 FlashX | 2 | 2 | 0 | 0 | 4 |
| MiniMax M2.5 | 2 | 1 | 1 | 1 | 5 |
| GPT-6 Luna | 2 | 1 | 0 | 0 | 3 |
| Muse Glimmer 30B | 3 | 0 | 1 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named RingCentral RingEX, from 170 of the 187 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 79
- business.usnews.com: 56
- ringcentral.com: 51 (its own site)
- getvoip.com: 40
- expertmarket.com: 38
- crazyegg.com: 37
- techrepublic.com: 37
- dialpad.com: 30
- techradar.com: 29
- resources.rework.com: 28

### Pages cited

- https://business.usnews.com/business-phone-systems/best-business-phone-systems: 33
- https://crazyegg.com/blog/best-business-phone-systems: 32
- https://nextiva.com/blog/best-business-phone-system-for-small-teams.html: 29
- https://business.usnews.com/business-phone-systems/best-small-business-phone-systems: 24
- https://nextiva.com/blog/business-phone-plans.html: 23
- https://expertmarket.com/phone-systems/best-enterprise-phone-systems: 21
- https://techrepublic.com/article/best-business-phone-systems: 20
- https://financesonline.com/business-phone-systems: 19

## In its own words

What RingCentral RingEX's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Reliable and trusted business communications (https://ringcentral.com/)
- For: every team (https://ringcentral.com/)
- Price stated: Add users for free with RingEX at no additional cost. (https://www.ringcentral.com/pricing/video.html)
- Starting price: Free (https://www.ringcentral.com/pricing/video.html)
- Free plan or trial: Add users for free with RingEX (https://www.ringcentral.com/pricing/video.html)
- Integrations claimed: 500 (https://www.ringcentral.com/solutions/startups)
- Certifications: C5, CCPA, Cyber Essentials Plus, GDPR, HIPAA, HITRUST, ISO 22301, ISO 27001
- Customers named: Axis Mental Health, First Bank, Golden State Warriors, San Francisco Symphony, Vodafone Business, eBay, HubSpot, AT&T

## What it publishes

Every page ringcentral.com exposes, read 2026-09-29: 10052 addresses. By kind, pages and the last 90 days:

- blog: 2364 pages, 18 in the last 90 days, latest 2026-09-25
- case study: 21 pages, 0 in the last 90 days, latest 2022-05-05
- webinar or virtual event: 78 pages, 1 in the last 90 days, latest 2026-10-14
- conference or event: 131 pages, 0 in the last 90 days, latest 2020-04-02
- report or ebook: 128 pages, 0 in the last 90 days, latest 2026-02-12
- comparison: 68 pages, 1 in the last 90 days, latest 2026-09-22
- template or tool: 4 pages, 0 in the last 90 days, latest 2022-09-01
- glossary or explainer: 41 pages, 0 in the last 90 days, latest 2024-09-16
- news or press: 609 pages, 0 in the last 90 days, latest undated
- Recent: 2026-10-14 webinar or virtual event: State of agentic voice ai https://www.ringcentral.com/resources/webinars/state-of-agentic-voice-ai.html
- Recent: 2026-09-25 blog: Whats new in ringcx building the agentic customer experience july 2026 recap https://www.ringcentral.com/us/en/blog/whats-new-in-ringcx-building-the-agentic-customer-experience-july-2026-recap/
- Recent: 2026-09-22 blog: Whats new in ringex ai that helps teams automate assist and analyze july 2026 recap https://www.ringcentral.com/us/en/blog/whats-new-in-ringex-ai-that-helps-teams-automate-assist-and-analyze-july-2026-recap/
- Recent: 2026-09-22 blog: Introducing empower partner program https://www.ringcentral.com/us/en/blog/introducing-empower-partner-program/
- Recent: 2026-09-22 blog: Award winning culture ringcentral bulgaria takes home 3 career show awards https://www.ringcentral.com/us/en/blog/award-winning-culture-ringcentral-bulgaria-takes-home-3-career-show-awards/
- Recent: 2026-09-22 blog: Ivr software https://www.ringcentral.com/us/en/blog/ivr-software/

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.