# ProProfs Knowledge Base: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/proprofs-knowledge-base

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 0% | 66 | 33% | 3 |

## What the models said for it

- "For General Enterprise Knowledge: Document360, ProProfs Knowledge Base, Nuclino" (Qwen 3.7 Flash, IT documentation)

## And against it

- "Frequently called out as expensive relative to features." (Grok 4.20, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ProProfs Knowledge Base, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 3
- softwareadvice.com: 3
- ninjaone.com: 2
- ones.com: 2
- reddit.com: 2
- techradar.com: 2
- trustpilot.com: 2
- aimultiple.com: 1
- arxiv.org: 1
- crm.org: 1

### Pages cited

- https://capterra.com/it-documentation-software: 3
- https://softwareadvice.com/it-documentation: 3
- https://ninjaone.com/blog/best-it-documentation-software: 2
- https://techradar.com/pro/best-it-documentation-tool: 2
- https://trustpilot.com/review/gitbook.com: 2
- https://aimultiple.com/it-documentation-software: 1
- https://arxiv.org/html/2608.26232v1: 1
- https://capterra.com/p/1167/SharePoint: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.