# ProProfs Chat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/proprofs-chat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 42 | 0% | 2 |

## What the models said for it

- "Other budget-friendly alternatives include ProProfs Chat (starting at $19.99/operator/month)" (Mistral Small, AI IT agents)
- "Offers a free plan with paid plans starting at $19.99/operator/month" (MiniMax M2.5, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ProProfs Chat, from 4 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- proprofschat.com: 4 (its own site)
- apnews.com: 3
- resources.rework.com: 3
- g2.com: 2
- gane.ai/index: 2
- sowork.com: 2
- chatbase.co: 1
- eesel.ai: 1
- gradient-labs.ai: 1
- helply.com: 1

### Pages cited

- https://proprofschat.com/blog/ai-customer-support-agents: 4
- https://apnews.com/article/ai-agents-claude-duet-dots-muse-instinct-e15c4c51eff9e66a51dfee29fda91577: 3
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 3
- https://www.gane.ai/index/it/operations/ai-it-support-agents/smb: 2
- https://sowork.com/blog/best-ai-agents-for-small-business: 2
- https://chatbase.co/blog/best-ai-agents-for-small-business: 1
- https://eesel.ai/blog/best-ai-agents-for-small-business: 1
- https://g2.com/articles/best-ai-agents: 1

## In its own words

What ProProfs Chat's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-Powered Live Chat Software for Websites & Mobile Apps (https://proprofschat.com/)
- For: small businesses and startups (https://proprofschat.com/)
- Price stated: Free Plan; Essentials; Business; Business Complete Elite; Customer Delight Suite (https://proprofschat.com/)
- Starting price: 0 (https://proprofschat.com/)
- Free plan or trial: forever-free plan (https://proprofschat.com/)
- Integrations claimed: 100 (https://proprofschat.com/); 40 (https://www.proprofschat.com/pricing); 50 (https://www.proprofschat.com/features/) (pages disagree)
- Customers named: Horse Saddle Shop, Lazy Cloud, Colorado Theological Seminary, United Performance Metals, Elias Music, Military Cruise Deals

## What it publishes

Every page proprofschat.com exposes, read 2026-09-29: 527 addresses. By kind, pages and the last 90 days:

- blog: 259 pages, 10 in the last 90 days, latest 2026-08-27
- case study: 8 pages, 0 in the last 90 days, latest undated
- report or ebook: 3 pages, 0 in the last 90 days, latest 2020-06-30
- comparison: 60 pages, 7 in the last 90 days, latest 2026-09-25
- template or tool: 8 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 3 pages, 0 in the last 90 days, latest 2026-06-04
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-25 comparison: Chaport alternatives https://www.proprofschat.com/blog/chaport-alternatives
- Recent: 2026-09-25 comparison: Social intents alternatives https://www.proprofschat.com/blog/social-intents-alternatives
- Recent: 2026-08-27 blog: Ai customer support agent improves csat https://www.proprofschat.com/blog/ai-customer-support-agent-improves-csat
- Recent: 2026-08-26 blog: Best help desk software https://www.proprofschat.com/blog/best-help-desk-software
- Recent: 2026-08-13 blog: Reduce support ticket volume using ai chatbot https://www.proprofschat.com/blog/reduce-support-ticket-volume-using-ai-chatbot
- Recent: 2026-08-05 blog: Ai training customer support agents https://www.proprofschat.com/blog/ai-training-customer-support-agents

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.