# Plivo: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 54 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/plivo

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Communications APIs](https://www.gane.ai/index/it/developer/communications-apis/index.md) | 17% | 3 | 6% | 54 |

## What the models said for it

- "If you're already sending thousands of messages monthly, switch to Plivo for significant savings." (Kimi K2, CPaaS)
- "or Plivo for developer-friendly pricing + $10 free credits and no per-authentication fee" (Muse Glimmer 30B, CPaaS)
- "starting with Telnyx or Plivo for SMS/voice and SendGrid for email gives the best value" (MiniMax M2.5, CPaaS)
- "The best communications API platform for a company with a limited budget is Plivo" (Llama 4 Maverick, CPaaS)

## And against it

- "Plivo and SMS.to are the platforms with the most consistently negative feedback in my research — exercise strong caution." (DeepSeek V4 Flash, CPaaS)
- "Poor support quality: Trustpilot reviews (1.2/5 stars) mention AI support that can't help... Reliability issues" (MiniMax M2.5, CPaaS)
- "Plivo (The "Price vs. Support" Trap)... Trustpilot reviews are exceptionally poor (frequently below 2 stars)" (Qwen 3.7 Flash, CPaaS)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 1 | 0 | 4 |
| GPT-5.4 mini | 1 | 2 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 4 | 2 | 0 | 6 |
| Perplexity Sonar | 0 | 2 | 1 | 0 | 3 |
| Grok 4.20 | 1 | 4 | 1 | 0 | 6 |
| Mistral Small | 0 | 2 | 2 | 0 | 4 |
| DeepSeek V4 Flash | 2 | 2 | 1 | 1 | 6 |
| Llama 4 Maverick | 1 | 1 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 1 | 4 |
| Kimi K2 | 1 | 3 | 0 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 4 | 0 | 0 | 4 |
| MiniMax M2.5 | 1 | 2 | 0 | 1 | 4 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 1 | 1 | 1 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Plivo, from 126 of the 142 answers that named it (only the models that return a source list).

### Domains cited

- twilio.com: 54
- apis.io: 52
- g2.com: 45
- gane.ai/index: 37
- videosdk.live: 33
- plivo.com: 32 (its own site)
- sourceforge.net: 32
- vibereference.com: 32
- getvoip.com: 29
- fitsmallbusiness.com: 27

### Pages cited

- https://apis.io/areas/communications: 44
- https://vibereference.com/backend-and-data/sms-voice-apis: 32
- https://videosdk.live/blog/communication-api-platforms: 32
- https://fitsmallbusiness.com/best-cpaas-providers: 26
- https://twilio.com/en-us/pricing: 26
- https://getvoip.com/cpaas: 18
- https://revenuebase.ai/companies/browse/communications-api-platforms: 17
- https://commercepundit.com/blog/twilio-alternatives: 14

## In its own words

What Plivo's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: From no-code builders for teams to flexible APIs for developers, deploy voice agents that actually sound human. (https://plivo.com/)
- For: teams and developers (https://plivo.com/)
- Price stated: SIP + Audio Streaming from $0.0028/min AI Agents $0.03/min excluding telephony (https://plivo.com/)
- Starting price: 0.0028 (https://plivo.com/)
- Free plan or trial: $10 in free credits. No credit card required. (https://plivo.com/)
- Certifications: HIPAA, GDPR, SOC 2, PCI DSS, CSA STAR, ISO 27001
- Hosting: US, EU, APAC, United States, India, 190+ countries

## What it publishes

Every page plivo.com exposes, read 2026-09-29: 2886 addresses. By kind, pages and the last 90 days:

- blog: 749 pages, 63 in the last 90 days, latest 2026-09-28
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest 2022-09-06
- conference or event: 10 pages, 0 in the last 90 days, latest 2022-02-24
- comparison: 46 pages, 1 in the last 90 days, latest 2026-08-31
- glossary or explainer: 23 pages, 0 in the last 90 days, latest 2026-05-11
- news or press: 3 pages, 0 in the last 90 days, latest 2023-08-18
- Recent: 2026-09-28 blog: Introducing plivo cli https://www.plivo.com/blog/introducing-plivo-cli
- Recent: 2026-09-12 blog: Best whatsapp api platforms for ecommerce d2c brands https://www.plivo.com/blog/best-whatsapp-api-platforms-for-ecommerce-d2c-brands
- Recent: 2026-09-01 blog: Ai tools cod confirmation calls rto reduction https://www.plivo.com/blog/ai-tools-cod-confirmation-calls-rto-reduction
- Recent: 2026-09-01 blog: Ai tools ecommerce returns refund call automation https://www.plivo.com/blog/ai-tools-ecommerce-returns-refund-call-automation
- Recent: 2026-09-01 blog: Ai tools for abandoned cart recovery via calls messaging https://www.plivo.com/blog/ai-tools-for-abandoned-cart-recovery-via-calls-messaging
- Recent: 2026-09-01 blog: Ai tools post purchase calls d2c upsell https://www.plivo.com/blog/ai-tools-post-purchase-calls-d2c-upsell

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.