# PagerDuty: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 73 judge labels across 4 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/pagerduty

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Incident management and on-call](https://www.gane.ai/index/it/operations/incident-management-and-on-call/index.md) | 25% | 2 | 21% | 70 |
| [Business continuity management](https://www.gane.ai/index/it/security/business-continuity-management/index.md) | 0% | 110 | 100% | 1 |
| [Infrastructure monitoring](https://www.gane.ai/index/it/operations/infrastructure-monitoring/index.md) | 0% | 56 | 0% | 1 |
| [Observability platforms](https://www.gane.ai/index/it/operations/observability-platforms/index.md) | 0% | 49 | 0% | 1 |

## What the models said for it

- "Choose PagerDuty if your culture is highly operational, you have distinct IT and Engineering teams, and you need rigorous compliance and audit trails." (Qwen 3.7 Flash, Incidents)
- "PagerDuty is widely considered the industry leader in on-call management. It is the go-to tool for alerting, scheduling, and escalation." (GLM 4.7 FlashX, Incidents)
- "PagerDuty (free plan available) and All Quiet ($4.99/user/month) are the top recommendations for companies with limited budgets" (Mistral Small, Incidents)
- "Widely considered the most operationally mature platform... Choose PagerDuty or Splunk On-Call if you have thousands of alerts" (Qwen 3.7 Flash, Incidents)

## And against it

- "Avoid or be very cautious with: Opsgenie (end-of-life), PagerDuty (cost/complexity issues)" (Kimi K2, Incidents)
- "PagerDuty can get expensive quickly for mid-market budgets... many mid-market teams end up layering incident.io on top of PagerDuty, paying twice." (Gemini 3.5 Flash, Incidents)
- "PagerDuty's current pricing lists separate plans and paid-ons; get a quote based on your real seat, event, and feature needs before committing." (GPT-6 Luna, Incidents)
- "pricing starts at $21–41/user/month + add-ons ... which can balloon quickly for mid-sized teams ... otherwise, it's overkill and expensive." (Grok 4.20, Incidents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 1 | 3 |
| GPT-5.4 mini | 3 | 0 | 1 | 1 | 5 |
| Gemini 3.5 Flash | 2 | 0 | 0 | 4 | 6 |
| Perplexity Sonar | 2 | 1 | 0 | 2 | 5 |
| Grok 4.20 | 0 | 4 | 2 | 1 | 7 |
| Mistral Small | 1 | 2 | 4 | 0 | 7 |
| DeepSeek V4 Flash | 4 | 1 | 0 | 1 | 6 |
| Llama 4 Maverick | 1 | 2 | 2 | 0 | 5 |
| Qwen 3.7 Flash | 3 | 2 | 0 | 1 | 6 |
| Kimi K2 | 1 | 2 | 2 | 1 | 6 |
| GLM 4.7 FlashX | 1 | 3 | 0 | 0 | 4 |
| MiniMax M2.5 | 1 | 0 | 0 | 2 | 3 |
| GPT-6 Luna | 2 | 2 | 0 | 1 | 5 |
| Muse Glimmer 30B | 2 | 2 | 0 | 1 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named PagerDuty, from 205 of the 229 answers that named it (only the models that return a source list).

### Domains cited

- incident.io: 131
- rootly.com: 76
- pagerduty.com: 65 (its own site)
- g2.com: 58
- allquiet.app: 53
- alertops.com: 47
- motadata.com: 42
- atlassian.com: 39
- capterra.com: 39
- hyperping.com: 32

### Pages cited

- https://allquiet.app/blog/top-incident-management-solutions: 40
- https://alertops.com/blogs/enterprise-incident-management-software: 38
- https://motadata.com/blog/incident-management-tools: 38
- https://incident.io/pricing: 29
- https://rootly.com/sre/choose-the-right-incident-platform-12-solutions-compared: 25
- https://pagerduty.com/pricing: 24
- https://g2.com/categories/incident-management: 22
- https://incident.io/blog/best-incident-response-tools-2026: 22

## In its own words

What PagerDuty's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI-First Operations Platform (https://pagerduty.com/)
- For: Practitioners / Developers; Technical Leaders (https://pagerduty.com/)
- Price stated: Free; $21 / user / mo; $2,800 / year; $12,000 / year; $48,000 / year; Custom Pricing (https://www.pagerduty.com/pricing)
- Starting price: 0 (https://www.pagerduty.com/pricing)
- Free plan or trial: Start for Free; Start free trial (https://pagerduty.com/)
- Integrations claimed: 750 (https://pagerduty.com/)
- Certifications: FedRAMP, SOC 2 Type II, ISO 27001
- Customers named: TUI, Zoom, Spotify, DraftKings, Vodafone, Fox Corporation, SAP

## What it publishes

Every page pagerduty.com exposes, read 2026-09-29: 4205 addresses. By kind, pages and the last 90 days:

- blog: 415 pages, 26 in the last 90 days, latest 2026-09-22
- case study: 146 pages, 3 in the last 90 days, latest 2026-07-21
- webinar or virtual event: 311 pages, 4 in the last 90 days, latest 2026-09-10
- conference or event: 38 pages, 0 in the last 90 days, latest 2025-11-06
- report or ebook: 324 pages, 7 in the last 90 days, latest 2026-09-10
- comparison: 27 pages, 4 in the last 90 days, latest 2026-09-10
- template or tool: 22 pages, 0 in the last 90 days, latest 2025-09-05
- glossary or explainer: 147 pages, 4 in the last 90 days, latest 2026-07-24
- podcast or video: 7 pages, 0 in the last 90 days, latest 2024-08-13
- news or press: 384 pages, 4 in the last 90 days, latest 2026-09-02
- Recent: 2026-09-22 blog: Ai operations process map https://www.pagerduty.com/blog/ai/ai-operations-process-map
- Recent: 2026-09-16 blog: Automate incident management with pagerduty slack https://www.pagerduty.com/blog/chatops/automate-incident-management-with-pagerduty-slack
- Recent: 2026-09-15 blog: Mcp server intelligent tools https://www.pagerduty.com/blog/ai/mcp-server-intelligent-tools
- Recent: 2026-09-14 blog: Senior engineering problem https://www.pagerduty.com/blog/ai/senior-engineering-problem
- Recent: 2026-09-10 blog: The rise of shadow ai in the workplace https://www.pagerduty.com/resources/ai/infographics/the-rise-of-shadow-ai-in-the-workplace
- Recent: 2026-09-10 comparison: Disruption tax downtime vs ai value https://www.pagerduty.com/resources/ai/infographics/disruption-tax-downtime-vs-ai-value

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.