# osTicket: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/osticket

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT documentation](https://www.gane.ai/index/it/operations/it-documentation/index.md) | 0% | 53 | 0% | 1 |
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 48 | 0% | 1 |

## What the models said for it

- "you'll pay in admin time and hosting" (GPT-5.4 mini, IT documentation)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named osTicket, from 4 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 3
- desk365.io: 2
- siit.io: 2
- alloysoftware.com: 1
- automationanywhere.com: 1
- clonepartner.com: 1
- devrev.ai: 1
- dupple.com: 1
- migratex.com: 1
- motadata.com: 1

### Pages cited

- https://capterra.com/itsm-software: 2
- https://desk365.io/blog/best-itsm-tools: 2
- https://siit.io/blog/best-itsm-tool-for-small-business: 2
- https://alloysoftware.com/blog/best-itsm-platforms-for-small-business: 1
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 1
- https://capterra.com/itsm-software/s/free: 1
- https://capterra.com/resources/free-knowledge-base-software-it-teams: 1
- https://clonepartner.com/blog/freshservice-vs-jira-service-management-the-2026-ctos-guide: 1

## In its own words

What osTicket's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Get The World’s Most Popular Customer Support Software (https://osticket.com/)
- For: customer support (https://osticket.com/)
- Price stated: completely free (https://osticket.com/)
- Free plan or trial: Get Started For Free Today! (https://osticket.com/)

## What it publishes

Every page osticket.com exposes, read 2026-09-29: 121 addresses. By kind, pages and the last 90 days:

- blog: 56 pages, 0 in the last 90 days, latest 2026-06-17
- conference or event: 8 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-06-17 blog: Osticket v1 18 4 v1 17 8 available https://osticket.com/osticket-v1-18-4-v1-17-8-available
- Recent: 2026-01-15 blog: Osticket v1 18 3 v1 17 7 available https://osticket.com/osticket-v1-18-3-v1-17-7-available
- Recent: 2025-02-04 blog: Osticket v1 18 2 v1 17 6 available https://osticket.com/osticket-v1-18-2-v1-17-6-available
- Recent: 2023-10-25 blog: Osticket v1 18 1 v1 17 5 available https://osticket.com/osticket-v1-18-1-v1-17-5-available
- Recent: 2023-06-12 blog: Osticket v1 17 4 v1 18 available https://osticket.com/osticket-v1-17-4-v1-18-available
- Recent: 2023-03-08 blog: Osticket v1 16 6 v1 17 3 available https://osticket.com/osticket-v1-16-6-v1-17-3-available

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.