# OpenText SMAX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/it/vendors/opentext-smax

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [IT service management](https://www.gane.ai/index/it/operations/it-service-management/index.md) | 0% | 49 | 50% | 2 |

## And against it

- "Can be expensive and tricky for on-prem; mixed feedback on ease of use" (Grok 4.20, ITSM)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named OpenText SMAX, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- gartner.com: 3
- servicenow.com: 3
- automationanywhere.com: 2
- capterra.com: 2
- itsm.tools: 2
- servicedeskinstitute.com: 2
- zigiwave.com: 2
- atlassian.com: 1
- blog.invgate.com: 1
- cloudnuro.ai: 1

### Pages cited

- https://gartner.com/en/documents/8168829: 3
- https://automationanywhere.com/company/blog/best-itsm-tools-software-comparison: 2
- https://itsm.tools/get-the-2026-gartner-magic-quadrant-for-it-service-management-platforms-for-free: 2
- https://servicedeskinstitute.com/resources/enterprise-itsm-platforms-worth-exploring: 2
- https://zigiwave.com/resources/best-itsm-tools: 2
- https://atlassian.com/gartner/magic-quadrant-itsm-platforms: 1
- https://blog.invgate.com/best-itsm-tools: 1
- https://capterra.com/itsm-software: 1

## In its own words

What OpenText SMAX's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: a SaaS service desk, ITSM, and ESM software (https://blogs.opentext.com/whats-new-in-opentext-smax)
- For: service desk agents (https://blogs.opentext.com/whats-new-in-opentext-smax)

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.