# Now Assist and its ITSM agents: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/now-assist-and-its-itsm-agents

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 76 | 0% | 1 |

## What the models said for it

- "Already on ServiceNow? Evaluate Now Assist and its ITSM agents before adding another platform" (GPT-6 Luna, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Now Assist and its ITSM agents, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- freshworks.com: 1
- moveworks.com: 1
- servicenow.com: 1
- support.atlassian.com: 1

### Pages cited

- https://freshworks.com/freshservice/ai-itsm: 1
- https://moveworks.com/us/en/solutions/ai-help-desk: 1
- https://servicenow.com/docs/r/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-ai-agents-use-cases.html: 1
- https://support.atlassian.com/organization-administration/docs/atlassian-intelligence-features-in-jira-service-management: 1

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.