# Moveworks: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 45 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/it/vendors/moveworks

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 27 | 36% | 33 |
| [Enterprise AI assistants](https://www.gane.ai/index/it/it-data/enterprise-ai-assistants/index.md) | 0% | 25 | 25% | 12 |

## What the models said for it

- "Enterprise-grade AI assistant and reasoning engine that handles IT, HR, and finance queries... Best For: Large enterprises already in or moving to the ServiceNow ecosystem." (Grok 4.20, AI IT agents)
- "Leading agentic platforms like Moveworks report auto-resolution rates of 70–88% for common queries" (Qwen 3.7 Flash, AI IT agents)
- "If you're a large enterprise on ServiceNow → Moveworks (now native) is the natural choice." (DeepSeek V4 Flash, AI IT agents)
- "### 1. Moveworks
- Best for: Large enterprises wanting fully automated IT actions" (Kimi K2, AI IT agents)

## And against it

- "Avoid bespoke AI solutions (like Moveworks or ServiceNow Intelligence) which often require 6+ figures in licensing and implementation" (Qwen 3.7 Flash, AI IT agents)
- "Avoid enterprise tools like Moveworks — these are typically $50K–$200K+/year" (DeepSeek V4 Flash, AI IT agents)
- "Avoid Enterprise Tools: Skip Moveworks, Aisera, or full ServiceNow AI" (Grok 4.20, AI IT agents)
- "Avoid enterprise tools like ServiceNow, Moveworks, or Aisera" (Kimi K2, AI IT agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 1 | 3 |
| Perplexity Sonar | 0 | 1 | 0 | 2 | 3 |
| Grok 4.20 | 1 | 2 | 3 | 2 | 8 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 1 | 1 | 3 | 6 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 1 | 3 |
| Kimi K2 | 1 | 0 | 0 | 2 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-6 Luna | 0 | 1 | 0 | 1 | 2 |
| Muse Glimmer 30B | 0 | 2 | 2 | 1 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named Moveworks, from 135 of the 141 answers that named it (only the models that return a source list).

### Domains cited

- moveworks.com: 51 (its own site)
- gane.ai/index: 48
- resources.rework.com: 48
- workativ.com: 37
- eesel.ai: 33
- g2.com: 27
- microsoft.com: 27
- servicenow.com: 22
- usefini.com: 22
- coworker.ai: 21

### Pages cited

- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 38
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 31
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 21
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 21
- https://moveworks.com/us/en/resources/blog/agent-based-ai-for-enterprise-support-comparison: 21
- https://sim.ai/library/best-ai-agents-for-it-helpdesk-teams: 17
- https://coworker.ai/blog/best-enterprise-ai-assistant-2026: 14
- https://openai.com/enterprise: 13

## In its own words

What Moveworks's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI Assistant platform that gets work done. (https://moveworks.com/)
- For: your entire workforce (https://moveworks.com/)
- Price stated: Get a Custom Quote For Your Enterprise (https://www.moveworks.com/us/en/pricing)
- Certifications: FedRAMP, ISO 27001, SOC 2, HIPAA, GDPR, ISO 42001, ISO 27017
- Hosting: globally, US Commercial, EU Commercial, US GovCloud, Canada, Australia, UK, Japan
- Customers named: CVS Health, Toyota North America, BambooHR, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore, Micron

## What it publishes

Every page moveworks.com exposes, read 2026-09-29: 5134 addresses. By kind, pages and the last 90 days:

- blog: 592 pages, 15 in the last 90 days, latest 2026-09-25
- case study: 49 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 18 pages, 1 in the last 90 days, latest 2026-08-19
- report or ebook: 125 pages, 0 in the last 90 days, latest undated
- comparison: 40 pages, 2 in the last 90 days, latest 2026-09-25
- template or tool: 7 pages, 0 in the last 90 days, latest 2026-06-26
- glossary or explainer: 67 pages, 2 in the last 90 days, latest 2026-08-14
- podcast or video: 104 pages, 0 in the last 90 days, latest undated
- news or press: 329 pages, 0 in the last 90 days, latest 2023-07-21
- Recent: 2026-09-25 blog: How ai is changing it operations analytics https://www.moveworks.com/us/en/resources/blog/how-ai-is-changing-it-operations-analytics
- Recent: 2026-09-25 blog: Ai productivity tools for business https://www.moveworks.com/us/en/resources/blog/ai-productivity-tools-for-business
- Recent: 2026-09-25 comparison: Differences between ai vs automation https://www.moveworks.com/us/en/resources/blog/differences-between-ai-vs-automation
- Recent: 2026-09-25 blog: Enterprise virtual assistant evaluation guide it hr leaders https://www.moveworks.com/us/en/resources/blog/enterprise-virtual-assistant-evaluation-guide-it-hr-leaders
- Recent: 2026-09-25 blog: Ai for government hr service delivery agentic ai0 https://www.moveworks.com/us/en/resources/blog/ai-for-government-hr-service-delivery-agentic-ai0
- Recent: 2026-09-25 blog: Agentic ai government service delivery cases0 https://www.moveworks.com/us/en/resources/blog/agentic-ai-government-service-delivery-cases0

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.