# Moveworks alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 432 of the 504 answers in the 2 categories where Moveworks holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/moveworks/alternatives

## Named instead, most often (every category and segment added)

- Microsoft 365 Copilot: 73
- ChatGPT: 50
- Freshdesk: 19
- Freshservice: 17
- Freshservice with Freddy AI: 11
- Claude for Work: 10

## AI IT support agents

**Small business**: 83 of 84 answers did not name Moveworks (Moveworks is #13 of 14 at 0%).

- Freshdesk: first choice in 12 of those 83
- Intercom Fin: first choice in 10 of those 83
- Freshservice with Freddy AI: first choice in 5 of those 83
- Workativ: first choice in 5 of those 83
- Freshservice: first choice in 4 of those 83
- Siit: first choice in 3 of those 83
- eesel AI: first choice in 3 of those 83
- Freshdesk with Freddy AI Agent: first choice in 2 of those 83

**Mid-market**: 68 of 84 answers did not name Moveworks (Moveworks is #9 of 10 at 0%).

- Freshservice: first choice in 11 of those 68
- Freshdesk: first choice in 7 of those 68
- Freshservice with Freddy AI: first choice in 6 of those 68
- Zendesk AI Agents: first choice in 3 of those 68
- Freddy AI: first choice in 2 of those 68
- Freshservice with Freddy AI Agent: first choice in 2 of those 68
- Jira Service Management: first choice in 2 of those 68
- Microsoft Copilot Studio: first choice in 2 of those 68

**Enterprise**: 42 of 84 answers did not name Moveworks (Moveworks is #2 of 6 at 15%).

- ServiceNow Now Assist: first choice in 6 of those 42
- Fini: first choice in 2 of those 42
- Freshservice: first choice in 2 of those 42
- Rezolve.ai: first choice in 1 of those 42
- ServiceNow ITSM with AI: first choice in 1 of those 42
- ServiceNow ITSM with Moveworks: first choice in 1 of those 42
- ServiceNow with Moveworks: first choice in 1 of those 42
- ServiceNow's L1 IT Service Desk AI Specialist: first choice in 1 of those 42

## Enterprise AI assistants

**Small business**: 82 of 84 answers did not name Moveworks.

- ChatGPT: first choice in 32 of those 82
- Microsoft 365 Copilot: first choice in 16 of those 82
- Claude for Work: first choice in 9 of those 82
- Google Gemini: first choice in 2 of those 82
- Wonderchat Internal AI Agent: first choice in 2 of those 82
- Amazon Q: first choice in 1 of those 82
- ChatGPT for Business / Enterprise: first choice in 1 of those 82
- Chatbase: first choice in 1 of those 82

**Mid-market**: 81 of 84 answers did not name Moveworks (Moveworks is #9 of 9 at 0%).

- Microsoft 365 Copilot: first choice in 26 of those 81
- ChatGPT: first choice in 13 of those 81
- Amazon Q: first choice in 3 of those 81
- Glean: first choice in 3 of those 81
- Microsoft Copilot Chat: first choice in 3 of those 81
- Google Gemini for Workspace: first choice in 2 of those 81
- Microsoft Copilot Studio: first choice in 2 of those 81
- Claude for Enterprise: first choice in 1 of those 81

**Enterprise**: 76 of 84 answers did not name Moveworks (Moveworks is #7 of 9 at 0%).

- Microsoft 365 Copilot: first choice in 31 of those 76
- ChatGPT: first choice in 5 of those 76
- Glean: first choice in 5 of those 76
- Amazon Q: first choice in 3 of those 76
- Microsoft Copilot Studio: first choice in 3 of those 76
- Claude for Work: first choice in 1 of those 76
- Google Gemini: first choice in 1 of those 76
- Google Workspace Enterprise with Gemini: first choice in 1 of those 76

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.