# Microsoft Teams Phone: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 1 category by 11 of 14 models. Page: https://www.gane.ai/index/it/vendors/microsoft-teams-phone

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Business phone systems](https://www.gane.ai/index/it/operations/business-phone-systems/index.md) | 2% | 7 | 0% | 21 |

## What the models said for it

- "My default pick: Microsoft Teams Phone" (GPT-5.4 mini, Business phones)
- "If you're already deep in the Microsoft ecosystem — Teams Phone will likely be your most cost-effective option" (DeepSeek V4 Flash, Business phones)
- "Consider Teams Phone if staff already work in Teams and you're comfortable arranging PSTN calling separately." (GPT-6 Luna, Business phones)
- "If you are a Microsoft 365 shop, price Teams Phone first, since the license math is compelling" (Muse Glimmer 30B, Business phones)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 3 | 2 | 0 | 5 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 2 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 2 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Microsoft Teams Phone, from 77 of the 92 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 28
- expertmarket.com: 26
- ringcentral.com: 26
- techrepublic.com: 20
- 8x8.com: 16
- getvoip.com: 16
- g2.com: 15
- vendorbenchmark.com: 15
- zoom.com: 15
- resources.rework.com: 14

### Pages cited

- https://expertmarket.com/phone-systems/best-enterprise-phone-systems: 19
- https://vendorbenchmark.com/blog/unified-communications-pricing-benchmark-enterprise: 14
- https://ciopages.com/buyer-guides/unified-communications: 13
- https://business.usnews.com/business-phone-systems/best-business-phone-systems: 12
- https://o365hq.com/blog/teams-phone-vs-ringcentral-vs-zoom-phone-vs-8x8-for-a-microsoft-365-organization: 12
- https://techrepublic.com/article/best-ucaas-providers: 12
- https://microsoft.com/en-us/microsoft-teams/microsoft-teams-phone: 10
- https://8x8.com/s/best-business-phone-service: 9

## In its own words

What Microsoft Teams Phone's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Добавете телефонни услуги в облака към Teams, за да получите всички функции на стационарен телефон – да провеждате, получавате, прехвърляте и записвате разговори. (https://www.microsoft.com/bg-bg/microsoft-365/business/no-teams-plans-and-pricing)
- For: Se requiere un plan de Microsoft 365 o una licencia de Teams elegible (https://www.microsoft.com/es-es/microsoft-365/business/no-teams-plans-and-pricing)
- Price stated: €8.70 потребител/месец, годишно плащане (https://www.microsoft.com/bg-bg/microsoft-365/business/no-teams-plans-and-pricing)
- Starting price: 8.70 (https://www.microsoft.com/bg-bg/microsoft-365/business/no-teams-plans-and-pricing)

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.