# Microsoft Copilot: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 3 categories by 3 of 14 models. Page: https://www.gane.ai/index/it/vendors/microsoft-copilot

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 72 | 0% | 1 |
| [DDI and IP address management](https://www.gane.ai/index/it/network/ddi-and-ipam/index.md) | 0% | 109 | 100% | 1 |
| [ML platforms](https://www.gane.ai/index/it/it-data/ml-platforms/index.md) | 0% | 121 | 100% | 1 |

## What the models said for it

- "If you're already invested in Microsoft 365, Microsoft Copilot is essentially free and worth exploring first" (GLM 4.7 FlashX, AI IT agents)

## And against it

- "similarly showed over 1,800 potential interactions vs. the reference set of 204" (MiniMax M2.5, DDI and IPAM)
- "Outputs aren't fully controllable, leading to hallucinations, biases, or IP infringement." (Grok 4.20, ML platforms)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Microsoft Copilot, from 13 of the 15 answers that named it (only the models that return a source list).

### Domains cited

- moveworks.com: 5
- resources.rework.com: 5
- microsoft.com: 4 (its own site)
- sim.ai: 4
- workativ.com: 4
- automationanywhere.com: 2
- console.com: 2
- devrev.ai: 2
- gane.ai/index: 2
- helpdesk.com: 2

### Pages cited

- https://moveworks.com/us/en/resources/blog/agent-based-ai-for-enterprise-support-comparison: 4
- https://resources.rework.com/tools/ai-agents/best-ai-agents-for-it-support-2026: 4
- https://sim.ai/library/best-ai-agents-for-it-helpdesk-teams: 4
- https://workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared: 4
- https://devrev.ai/blog/ai-agents-for-customer-support.md: 2
- https://www.gane.ai/index/it/operations/ai-it-support-agents/enterprise: 2
- https://jetadmin.io/blog/best-ai-agents-customer-support: 2
- https://jitbit.com/news/best-ai-helpdesk-solutions-2026: 2

## In its own words

What Microsoft Copilot's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Изберете вашия регион за Microsoft AI Copilot. (https://www.microsoft.com/bg-bg/microsoft-copilot/locale)
- For: организациите и отделните хора (https://www.microsoft.com/bg-bg/microsoft-copilot/copilot-101)
- Price stated: Microsoft 365 Personal: 9,99 € /месец; Microsoft 365 Family: 12,49 € /месец; Microsoft 365 Premium: 20,99 € /месец; Microsoft 365 Pro: 110,00 € /месец; Microsoft 365 Personal: 99,99 € /година; Microsoft 365 Family: 124,99 € /година; Microsoft 365 Premium: 209,99 € /година (https://www.microsoft.com/bg-bg/microsoft-copilot/for-individuals)
- Starting price: 9,99 € /месец (https://www.microsoft.com/bg-bg/microsoft-copilot/for-individuals)
- Free plan or trial: изпробвайте Microsoft Copilot в уеб безплатно (https://www.microsoft.com/bg-bg/microsoft-copilot/organizations)
- Customers named: ICG, Dow, Clifford Chance, Campari Group, Lumen Technologies, Air India

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.