# Microsoft Copilot for Service: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/it/vendors/microsoft-copilot-for-service

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI IT support agents](https://www.gane.ai/index/it/operations/ai-it-support-agents/index.md) | 0% | 105 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## In its own words

What Microsoft Copilot for Service's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Führen Sie die Service-Transformation mit Copilot und KI-Agenten, die über alle Kontaktpunkte hinweg arbeiten. (https://www.microsoft.com/de-de/dynamics-365/solutions/service)
- For: Serviceteams (https://www.microsoft.com/de-de/dynamics-365/solutions/service)
- Price stated: 50,00 $ Benutzer/Monat, jährliche Abrechnung; 105,00 $ Benutzer/Monat, jährliche Abrechnung; 195,00 $ Benutzer/Monat, jährliche Abrechnung (https://www.microsoft.com/de-de/dynamics-365/products/customer-service)
- Starting price: 50,00 $ (https://www.microsoft.com/de-de/dynamics-365/products/customer-service)
- Free plan or trial: Kostenlos testen (https://www.microsoft.com/de-de/dynamics-365/products/customer-service)
- Integrations claimed: 1000 (https://www.microsoft.com/fr-fr/dynamics-365/products/customer-service)
- Customers named: Lenovo, VIVID, G&J Pepsi-Cola Bottlers, Virgin Money, E.ON, Milpark Education, Lexmark, Hype

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.