# ManageEngine ServiceDesk Plus alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 162 of the 252 answers in the 1 category where ManageEngine ServiceDesk Plus holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/it/vendors/manageengine-servicedesk-plus/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow ITSM: 45
- Freshservice: 34
- Jira Service Management: 14
- Freshdesk: 5
- HaloITSM: 3
- BMC Helix ITSM: 2

## IT service management

**Small business**: 41 of 84 answers did not name ManageEngine ServiceDesk Plus (ManageEngine ServiceDesk Plus is #3 of 17 at 9%).

- Freshservice: first choice in 16 of those 41
- Freshdesk: first choice in 4 of those 41
- Jira Service Management: first choice in 4 of those 41
- Supportbench: first choice in 2 of those 41
- Freshservice - Freshworks: first choice in 1 of those 41
- HaloITSM: first choice in 1 of those 41
- Jira Service Management, Atlassian: first choice in 1 of those 41
- ManageEngine ServiceDesk Plus Standard: first choice in 1 of those 41

**Mid-market**: 47 of 84 answers did not name ManageEngine ServiceDesk Plus (ManageEngine ServiceDesk Plus is #3 of 12 at 8%).

- Freshservice: first choice in 14 of those 47
- Jira Service Management: first choice in 6 of those 47
- ServiceNow ITSM: first choice in 2 of those 47
- Freshdesk: first choice in 1 of those 47
- GLPI: first choice in 1 of those 47
- InvGate Service Management: first choice in 1 of those 47
- TeamDynamix: first choice in 1 of those 47

**Enterprise**: 74 of 84 answers did not name ManageEngine ServiceDesk Plus (ManageEngine ServiceDesk Plus is #7 of 8 at 2%).

- ServiceNow ITSM: first choice in 43 of those 74
- Freshservice: first choice in 4 of those 74
- Jira Service Management: first choice in 4 of those 74
- BMC Helix ITSM: first choice in 2 of those 74
- HaloITSM: first choice in 2 of those 74
- Jira Service Management Cloud Enterprise: first choice in 1 of those 74

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.